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SalaryWhy this role matters
We plan, build, integrate and maintain BT’s infrastructure for both UK and Global Networks, creating connections that our customers trust for everything they do. We ensure delivery of capacity to meet the ever-growing demands of our customers which enables our businesses to sell at the right cost and best customer experience. Example services we underpin are Broadband, Mobile, Ethernet and Optical; all critical to BT and the UK.
You'll have the following responsibilities
• Coordinates with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
• Implements ways to improve team, process and service performance and suggest and implement changes to how the team operates.
• Contributes to the development of innovative approaches and tools aimed at furthering BT Group's capabilities.
• Driving the end-to-end delivery of technical infrastructure projects and services.
• Working closely with our Business colleagues in Products, Sales and Order Management to own any escalations and report on progress, issues and risks.
• Identifying new opportunities that reduce cost and enhance the experience of our customers.
• The management of a small team
You'll have the following skills and experience
Skills
• Build strong relationships with our stakeholders both within and outside our organization, keeping them fully appraised of progress in delivery and any risks/issues that may arise. You will present clearly, concisely and accurately to senior levels in the organisation (Director/MD level).
• You will use data analysis to measure progress, identify issues and develop opportunities for improvements. Good Excel skills are desirable.
• You coach and empower teams to anticipate and analyse obstacles in work processes. You support them to develop solutions and implement ways to improve processes and make things more efficient.
• Some project management experience is desirable.
Experience
• Leadership - Driving a high performing team, empowering others through coaching and development.
• Communication - Experience of communicating and presenting to senior level stakeholders the progress, risks and issues of a project.
• Stakeholder Management – experience of engaging with external teams, identifying their needs and setting expectations.
• Delivery management – You drive for success against delivery commitments, articulating clearly progress, risks, issues and continually seek mitigations to drive for successful outcomes.
Benefits
• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
