Technical Engineer

GMP Recruitment are proud to be partnered with an industry-leading organisation that specialise in the provision of world-class bespoke monitoring and critical alarm systems and services.
Our client is vastly proud of their on-site installation and technical support team and due to a phenomenal year, are looking to add to this by recruiting an experienced Technical Engineer to join their Malvern site.
Technical Engineer main duties:
* To assist in the diagnosing and troubleshooting of technical problems on environmental monitoring systems and components and to take action to rectify failures and non-conformances.
* Serve as first line support, escalating to senior colleagues and engaging assistance of colleagues as required
* Assist with documenting and testing any new products, features and additions to continually develop and improve the FMSL product range and engineering procedures, and manage ongoing component compatibility.
* Assist with the initial set up of in-house test systems and manage these test systems going forward.
* Assist the project delivery team with fully documenting and testing in-house control panels and component builds.
* Assist the project delivery team with delivery of assigned tasks associated with system installations, upgrades and migrations from receipt of order to final handover to the customer.
* Communicate and liaise verbally and in writing with customers, colleagues and suppliers, interpreting and responding to verbal or written instructions.
* Assist with planning and delivering technical training for staff and customers.
* Client site visits as appropriate and as required.
* Supporting the commercial team in the calculation, preparation and issue of quotations and proposals.
Technical Engineer desired skills and experience:
* Degree, HND, (or equivalent) in ICT and/or engineering technology or equivalent experience-based learning.
* Minimum of two years’ experience in an engineering, ICT or customer support role.
* Experience in implementing or supporting commercial/industrial hardware, computers, software applications or networking.
* Experience in fault finding on computer networks and electrical circuits beneficial.
* Ability to work within a team and contribute to the team effort.
* Excellent organisation, communication and problem-solving skills.
* Excellent computer, software application and networking skills.
* Desire to learn and be curious about how things work, or why they don’t work.
* Being professional, technical and analytical.
* Being literate and numerically literate.
* Ability to make clear decisions.
* Being resilient and ambitious.
* Time management.
* Meeting deadlines.
* Being commercially aware.
* Keeping up to date with technology.
* Full UK driving license.
This is a full time, permanent position working Monday - Friday, that can offer a competitive starting salary plus excellent company benefits and great career progression opportunities.
If the above role sounds perfect for you, or you require more information, please click apply.
GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency