Technical Lead: Property Claims

Technical Lead - Property Claims
Location: Manchester
Salary: £35,000 - £45,000
Hybrid/Flexible working set up.
We have partnered with a leading insurance broker group to recruit for an experienced Technical Lead to join their Property Claims team in Manchester.
Main purpose of job
To support the business regarding the acquisition and retention of clients you will be expected to: deliver an excellent level of claim handling and service, physically attend site when there is a large and complex claim event to support the client from day one of the claim and liaise with various parties to ensure matters proceed correctly, develop strategy and lead negotiations in order to obtain early settlement of the claim and provide claims MI to clients together with high level overview of the information in line with agreed servicing. To provide technical support and resource to internal stakeholders and external Clients.
General Responsibilities
• To assist clients with the presentation of their insurance claims
• To demonstrate an appropriate level of technical claims knowledge in relevant classes of business
• To attend site and meetings with the client and interested parties
• To negotiate and obtain settlement of claims, liaising with claimants, insurers, and loss adjusters, as necessary
• To actively pursue insurers or their suppliers to ensure early policy coverage agreement leading to swift claim resolution.
• Proactively manage a portfolio of claims to ensure that these are resolved as quickly as possible and managed to a good technical standard
• To escalate matters as required within Insurers and/or their suppliers in a timely way to ensure that an early and satisfactory solution is found for clients. Recognising the need to escalate to the Claims Relationship Manager or Line Manager where appropriate.
• To carry out all activities in the most efficient and cost-effective manner without compromising on quality or client satisfaction
• To drive our Insurers/Suppliers to deliver on their service standard commitments
• To recognise urgent matters and prioritise and action them appropriately
• Provide mentoring and support to less experienced members of staff.
Person Specification
Essential
• Relevant claim handling experience and track record of attending site to assist in property investigations
• A good understanding of property policy wordings and how they are applied
• Strong relationships within the market with loss adjusters
• Competent in Microsoft Office products
What next?
If that describes you and you want to learn more, please apply and I will contact you shortly with further information.