Technical Operations Technician - Hmp Bronzefield

Technical Operations Technician - HMP Bronzefield. The Technical Operations Technician will develop and propose changes to enhance the delivery of service to customers of the SJS & Education networks as well as the CCTV/alarm/Cell Call/Access Control and phone systems. HMP & YOI Bronzefield is the largest women’s prison in Europe which accommodates a diverse and complex population of women from restricted Status women who require the highest levels of security, women on remand (Who are often experiencing custody for the first time), as well as supporting women with chronic mental health conditions.Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.For more information on Sodexo Careers please visit Sodexo Careers  Main ResponsibilitiesProvide assistance to customers using the SJS & education networks and CCTV, alarm and cell call systems to enable them to make effective use of these systems and equipment.Work with the Tech Ops Engineer and Tech Ops Manager to identify problems and find workarounds and permanent resolutions. Log all incidents and act as a 1st point of contact for the site IT dept.Processing of basic change requests e.g. new user setup, file/folder access, leaver forms.Escorting of 3rd party contractors.Production of FAQ guides for all supported systems.Take ownership of the ordering process for the site. Raising and tracking POs, placing orders, taking delivery of orders, completion  of GRN forms and resolution of any issues with ordersInstallation of new equipment, phones, printers.General housekeeping e.g. Stock taking and control, ensuring the IT office is maintained to an acceptable standard reducing negating any health and safety risks.Completion of the Quarterly security group audit.Please see attached job description for further information regarding the role requirements. The Ideal Candidate  EssentialFirst-rate knowledge/familiarity with MS Office 365.Excellent knowledge of Windows 10 & 11Previous experience in a First Line Systems support or similar IT role would be advantageous.Ability to work individually or as part of a pro-active team.Attention to detail.Ability to prioritise workload.Able to obtain SC clearance & Disclosure ScotlandAbility to work outside normal office hours as dictated by projects/incidents. Package Description £25,000.00 - £27,000.00 per annum. Working Hours37.50 hours (Regular Monday – Friday pattern)  Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: Sodexo Discounts including Costco Membership, Free Spree cashback card and Gym discounts.Sodexo Retirement Plan.Access to ongoing training and development programs including apprenticeships.Countless opportunities for career development and to grow within the company.Community Online Academy (COA).Employee Lottery.Mental Health First Response Programme.Health and wellbeing incentives including Spectrum.Life, YuLife and Talk.Reward and Recognition schemes.Flexible working considered.Stop Hunger Foundation and Volunteering days. Cycle to work scheme.Bupa Healthcare Plan.Life Assurance. Free meals (if applicable) and parking on site.Please see benefits guide attached which outlines all of Sodexo's excellent benefits! We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.All offers are subject to full security clearance checks.  About The Company At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.