Technical Product Owner Crm

Technical Product Owner - CRM

Luton/Hybrid

easyJet is looking for a Technical Product Owner to take Product Ownership for some of our in-house systems related to Customer Relationship Management.

Job Purpose

The Technical Product Owner will primarily be responsible for owning and managing the product backlog for these systems, as well as overseeing the development and support activities of the development team. They will work with relevant stakeholders (both internal and external) to analyse problems, prioritise needs, and manage expectations for enhancements to existing systems.

Moreover, they also will work with third-party suppliers to facilitate and manage integration with our Web APIs, maintaining a working technical understanding of the design and architecture of these applications.

What you’ll need to do the role

· Take the lead of a scrum team as the Technical Product Owner for some of our key CRM systems

· Maintain a solid technical understanding of the underlying design and architecture of the key systems

· Plan, prioritise and manage the product backlog, in keeping with requirements from relevant stakeholders

· Oversee development activities, and ensure that the development team has an adequate backlog to work on

· Help to shape and define the roadmap for future development of these systems, including highlighting any maintenance activities required

· Work with third-party suppliers/consumers of our key systems and APIs

· Ensure all risks and issues are captured, tracked and appropriate actions taken, with the CRM Technology Manager

· Ensure all design, quality and security governance processes are followed in line with the direction set out by Strategy and Architecture

Skills & Experience

· Demonstrable experience working as a Product Owner

· In-depth knowledge of Agile processes and principles

· Ability to self-organise

· Sharp analytical and problem-solving skills

· Strong communication and presentation skills

· Resilient and able to work under pressure

Desirable

· Previous experience as a developer, business systems Analyst or related technical role

· Previous experience and knowledge of CRM Systems including CIAM (ForgeRock), CDP (mParticle), Braze and CEP

What you’ll get in return

)81; Competitive base salary

)81; Up to 20% bonus

)81; 25 days holiday

)81; BAYE, SAYE & Performance share schemes

)81; 7% pension

)81; Life Insurance

)81; Work Away Scheme

)81; Flexible benefits package

)81; Excellent staff travel benefits

About easyJet

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet.

At easyJet our aim is to make low-cost travel easy – connecting millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

Whether you’re working as part of our front-line operations or in our corporate roles, we’ll give you everything you need to make a personal impact on our growing business. We believe in sharing new opportunities, stepping up to challenges and supporting each other with our Orange Spirit.

Make a difference with your next role. Make it easyJet.

Apply

Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.