Address We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
What you’ll do
Sky’s Technical Resilience Team is a group of highly-skilled professionals who are dedicated to ensuring the continuity of critical business functions and technology systems in the face of any disruptions or challenges. Comprising of Technology specialists with experience in IT infrastructure, cybersecurity, engineering, testing and project management, the team is committed to ensuring Sky has a robust and resilient technological ecosystem that minimizes risk and maximizes operational readiness.
Reporting to the Group Head of Technical Resilience, you will play a pivotal role in the development and implementation of Sky’s Disaster Recovery program, helping to protect Sky from disruptions to its products and services via assuring continuity of our critical technology.
- You will be responsible for defining what good looks like and for the development, implementation and management of a Group wide Disaster Recovery framework that focuses on testing the resiliency, continuity and recoverability Sky’s critical technology.
- Using your knowledge of end-to-end service mapping, you will work with Technology Service Owners and the wider Technical Resilience Team to assess existing levels of Technical Resilience and develop comprehensive disaster recovery plans for business and technical service offerings.
- You will lead and coordinate regular testing exercises to validate the effectiveness of disaster recovery plans, resilience capability of critical technology. Your exercises will help identify areas for improvement and check that Sky’s critical Technology is compliant with our Technical Resilience Policy.
- Via post incident reviews and results of pre-planned testing you will monitor and evaluate key performance indicators (KPIs), such as recovery time objectives (RTOs) and recovery point objectives (RPOs), to continuously measure and improve the efficiency and effectiveness of the disaster recovery program.
- Via Sky’s Risk Management process, you will raise risks and vulnerabilities you identify.
- You will also provide input from the Disaster Recovery workstream into the wider Technical Resilience Team’s reporting to senior management and as required lead strategic workstreams that improve the delivery of the program.
What you’ll bring
To be successful in this role, it is important to have excellent verbal and written communication skills along with the ability to explain technical concepts to a non-technical audience.
- You’ll have 5+ years of experience in Disaster Recovery, which will include creation of strategic end to end road maps that depicts when critical systems will be tested, creation and ongoing management of disaster recovery documentation and delivery of end-to-end resilience testing in a multinational, matrixed organization, including failover/ failback.
- You will be an expert in understanding how technology delivers a product or service via use of end to end service mapping.
- You should have a deep understanding of resilience and its value, plus its relationship with other risk-based disciplines such as Security, Health, and Safety, Business Continuity, Crisis Management, and Threat Intelligence. You must be comfortable working with members of these teams and be able to advise them on Technical Resilience as required.
Team Overview
Group Service Management
Our Group Service Management team makes sure all our services are top notch. This includes everything from the products our customers enjoy like NOW, broadband and mobile; to the services we offer businesses, and the content we deliver to our partners. We also work closely with colleagues from across the business to help them innovate and deliver the unbeatable service our customers love.
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:
- Sky Q, for the TV you love all in one place
- The magic of Sky Glass at an exclusive rate
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- A wide range of Sky VIP rewards and experiences
How you’ll work – hybrid working
The world has changed. And so have we. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home.
You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.
You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
Livingston Watermark House:
Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.
But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we’ll back you all the way.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
