Address
Form of work
SalaryAn established manufacturer of high quality plumbing supplies requires a Technical Sales Administrator.
Duties:
- Working from home as the first point of contact for US and UK customer requests/queries by email, telephone or video call, and responding to website enquiries.
- Managing, administering and progressing customer orders.
- Handling and resolving technical issues/complaints raised by customers in a professional manner.
- Raising orders for spares and replacements as required.
- Providing technical knowledge of the company's products and their installation.
- Organising export shipping and return documentation.
- Using the internal system to raise all order, return, and associated administration including technical reports.
Requirements:
- Knowledge of plumbing equipment and installation work is essential.
- Customer service experience.
- Good IT and administration experience.
- Confident and professional telephone manner.
Working Hours:
- 37.5 hours per week, Monday to Friday from 13:00 till 21:00.
- Working from home 5 days a week IT equipment will be provided.
- Occasional travel to the factory in Birmingham as and when required.
This is a permanent position that starts immediately.
