Technical Service Desk Analyst

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis.
This role will be hybrid working.
Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle
Salary: £30,000 p.a + benefits
Working Hours: 37.5hrs between 7:30 - 22:00
Certifications: ITIL Foundation, Microsoft (Desirable)
Responsibilities:
* Provide remote Technical Support with occasional customer visits
* Provide assistance by phone, email and/or using a ticket management system
* Update the internal knowledgebase with issue resolution details
* Mentor and assist junior team members
Skills & Experience
* Good communication, documentation and customer service skills
* Experience of supporting the following:
* Microsoft server operating systems
* Microsoft Exchange
* Microsoft Active Directory
* VMware and/or Microsoft Hyper-V (VMware preferred)
* Microsoft Office 365
* Veeam Backup & Replication
* Microsoft Windows Desktop Operating Systems
* Experience of working in a busy MSP environment
* Experience of configuring and supporting network devices such as Firewalls and Switches
* Good understanding of principles of ITIL Framework
Technologies & Experience
* Veeam Cloud Connect
* Microsoft Remote Desktop Services
* Citrix XenApp/XenDesktop
* Veritas (Symantec) Backup Exec
* Symantec Endpoint Protection
* Fortinet Firewalls
* HPE/Dell SANs
* HPE Server Hardware & Switches
* Office 365 Migrations
* N-Able RMM
* PowerShell scripting
* Citrix CCA
* Microsoft MCP
* Knowledge of iOS and Android devices
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