Technical Service Manager

Technical Services Manager / Manufacturing / Boston

36k

Are you passionate about ensuring quality and safety in food manufacturing? Do you thrive in environments where attention to detail and regulatory compliance are paramount? We're seeking a dedicated Technical Services Manager to join the team and play a crucial role in maintaining and enhancing our technical functions.

Job Function:

As a Technical Services Manager, you'll collaborate closely with the Technical Manager to oversee and control technical operations on-site, ensuring adherence to customer requirements, specifications, and manufacturing standards. Your responsibilities will include managing raw material and packaging supplier approvals, conducting internal audits, handling complaints, and maintaining specification systems.

Areas of Responsibility: Reporting to the Technical Manager and being accountable to all senior managers, you'll assist in maintaining and continuously improving our Quality Management systems in alignment with BRC and customer manufacturing standards. You'll also serve as a deputy to the Technical Manager, taking charge of customer communications, quality systems, and site audits when necessary.

Job Responsibilities:

• Health and Safety: Identify and address any health and safety concerns to maintain a safe working environment in compliance with company rules and legislation.
• Food Safety: Ensure correct monitoring of Critical Control Points (CCPs) to guarantee the production of safe and legal products, aiming for no major non-conformances at BRC or customer audits.
• Raw Material & Packaging Management: Oversee the Raw Material & Specification Technologist, managing supplier approvals and specifications to prevent major non-conformances.
• Pest Control: Maintain and develop the site's pest control program in collaboration with contractors to protect products and employees.
• Customer Complaints: Manage the recording and resolution of customer complaints in a timely manner, ensuring proper investigation and closure.
• Internal Audits: Conduct compliance audits against various standards, including legislation, trading standards, BRC, and customer manufacturing standards.
• Horizon Scanning: Collaborate with the team to address upcoming potential issues promptly and complete Export Health Certificates as needed.
• Quality Management Systems: Keep customer online systems updated, conduct GAP analysis, and ensure compliance with QMS, aiming for no customer non-conformances.

If you're ready to take on this challenging yet rewarding role in a dynamic environment committed to excellence, please apply. Bring your expertise, dedication, and passion for quality assurance to this team, and together, you can uphold the highest standards in food manufacturing.

Send your CV or call Luan Harrison for further details on (phone number removed)