Technical Service & Training Manager

This is a fantastic opportunity to join our clients Air Solutions team as Technical Service & Training Manager. The Air Solutions team is responsible for helping to develop and grow the UK business in line with our clients' strategies and objectives.

As Technical Service & Training Manager you will be responsible for presenting training courses and developing the technical team at varying levels of material and structure to new and existing team and key customers alongside other key stakeholders. Working to maintain and drive companies KPIs and SLAs

Technical Service and Training Manager Position Overview

• Present in person product training to Customer training at their HQ and actively promote the training the manufacturer can offer.
• Training courses include Heating product training, VRF, Split and Multi splits
• Controls e.g. Centralised BMS ( BACNET / MODBUS ).
• Update courses in line with new product releases.
• Develop training courses - Hands on fault finding / ASC specific training.
• Provide technical support customers at their premises when required.
• Present and provide technical support and how they can support new customers at trade shows / Events when required.
• Keep training material up to date with industry legislation.
• Update companies' policies documentation from listening to customer feedback
• Managing the training technical support resources ensuring materials / products are updated and optimal utilisation for engineers and customers.
• Achieve set and agreed KPIs as discussed with the General Manager
• Provide effective and detailed reporting of all attendees. Providing monthly reports.
• Supporting technical team and service activities

Technical Service and Training ManagerPosition Requirements

• Solid relevant experience, preferably gained from a reputable manufacturer. Engineering or other relevant technical based qualifications are desirable
• Proven effective customer and relationship management skills
• Good technical and product awareness, including product development and introduction. Good understanding of all relevant legislations
• Excellent interpersonal and communication skills
• Experience of working within a performance management environment - KPIs and Service Level Agreements
• Highly focused and capable of sustaining a fast pace in a dynamic environment
• Able to constructively challenge and improve existing practice
• Completer finisher, able to be resilient to drive issues through to a successful customer-focused solution
• Good judgement, able to make practical and realistic decisions within scope of responsibility
• Proven commercial acumen and ability to achieve commercial objectives

Technical Service and Training Manager Position Remuneration

• 60,000-65,000 per annum
• 9% Employer Contribution into your Pension
• Life Assurance
• Private Healthcare (including optical & dental) for you and your family
• 25 Days' Annual Leave (+ Public Holidays)
• Staff Discount
• Subsidised Cafeteria
• Company Car or Car Allowance
• Further package details to be discussed at interview

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.