Technical Support Advisor

You’re great with customers and you have a passion for digital technology and IT – You’re looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills.  
 
You’re looking to join a company where your efforts are valued and where you can visibly witness the meaningful impact you create, all within a supportive and collaborative work environment.  
 
We are looking for a Technical Support Advisor to become a valuable part of our client's close-knit team.
 
This pivotal role involves overseeing a third-party system and portals vital to the companies client interactions.  
 
The role offers:

• Salary - £24,000
• Hybrid working (3 days office / 2 days at home following probation)
• Annual Bonus
• 25 Days Holiday + Bank Holidays
• The chance to work for a family owned business, with a company culture built on it’s values promoting trust and a great team ethic.

As the Technical Support Advisor, you will be the key liaison between clients and the company. You will play a crucial role in managing client onboarding, addressing feedback, and resolving any issues that arise.  
 
Key Responsibilities:

• System Management: Take charge of the client-facing portals, ensuring smooth operations, setting up new clients, and managing changes.
• Client Communication: Act as the primary point of contact for client communication, gathering feedback, and implementing necessary improvements.
• Issue Resolution and Training: Address client concerns, provide necessary training, and resolve any system-related issues efficiently.
• Collaborative Reporting: Work closely with the team to generate and deliver regular reports on system performance and client metrics, aiding in decision-making processes.

  What you’ll get:

• Salary– £24,000
• Annual Bonus
• 25 Days Holiday + Bank Holidays
• Hybrid Working
• Eye care vouchers
• Social events throughout the year
• Company Sick Pay Scheme
• Workplace Mental Health Initiative

 
This role would suit a Customer Service Advisor, Customer Service Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT, Computing, Software development or digital programming.