Company

Trakm8 LtdSee more

addressAddressColeshill, Warwickshire
type Form of workPermanent
CategoryDriving & Automotive

Job description

Job Role: Technical Support Advisor
Location: Coleshill, Birmingham B46
Salary: Competitive

Benefits: 25 days holiday, Pension, life Assurance

As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition to the EAP the service includes:

  • Remote access to a UK based GP
  • 2nd Opinion consultations
  • Mental health assessments and physiotherapy.

Headquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimisation and dashboard camera systems. Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics-based solutions; these score driver behaviour, monitor vehicle health and continuously improve the security and operational efficiency of both private drivers and company fleets. Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005. We now have an exciting opportunity for an experienced Technical Support Advisor to join our Established Customer Support team here at our Head office in Coleshill.


Main Responsibilities of the role:

  • Handle and resolve all inbound and outbound technical issues from installers and customers usually via the telephone or email
  • Log all incidents on the ticketing system and follow through to successful completion
  • Comply with customer service level agreements
  • Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems

Requirements:

  • Previous experience of working in a Technical Support at either 1st or 2nd line level within a call centre environment would be desirable or a keen interest in IT
  • Excellent customer service skills - both written and verbal
  • Capable of working under pressure and prioritising workload
  • Competent user of Microsoft Office
  • Willing to undertake shift or on call work if required
  • Enthusiastic and eager to learn
  • Knowledge of telematics hardware and software would be beneficial

This role requires screening in the below areas:

  • 2 years of satisfactory Employment/Education References
  • Pre-Employment Credit Check
Refer code: 2751308. Trakm8 Ltd - The previous day - 2024-02-09 18:57

Trakm8 Ltd

Coleshill, Warwickshire
Popular Technical Support Advisor jobs in top cities
Jobs feed

Project Administrator

Integro Partners

M3 3HN

£26,000 - £30,000/annum

Senior Implementation Consultant- Banner SIS

Acuro Associates Ltd

Southampton, Hampshire

£45,000 - £62,000/annum plus bonus and excellent benefits

Assistant Branch Manager

Mandeville

Fleet, Hampshire

£34,000 - £38,000/annum bonus+bens

Plant Manager

Elevation Recruitment Group

Sheffield, South Yorkshire

£80,000 - £110,000/annum

Customer service Travel Consultant

Search

London, England

Account Manager

Platinum Travel Recruitment Ltd

London, England

£40,000/annum £10 BONUS £5K CAR ALLOWANCE

Resourcing Strategic Manager

Ford & Stanley Recruitment

London, England

£52,000 - £57,000/annum

Network Engineer

Pontoon

Solihull, West Midlands

£550 - £600/day

IT Infrastructure Manager

Nr Associates Ltd

Deeside, County of Flintshire

£55,000/annum + 25 days holiday

Business Development Assistant

Katie Bard

Birmingham, West Midlands

£24,000 - £26,000/annum

Share jobs with friends

Technical Support Advisor

Jsl Solutions Ltd

£30,000 - £35,000 per annum

Warwickshire, England

4 weeks ago - seen

Automotive Technical Support Advisor

Apex Resource Management Ltd

Competitive salary

Warwickshire, England

a month ago - seen