AddressBUSINESS FUNCTION: Finance
GRADE: ML1/SB1
SALARY: £34,060 to £40,508 per annum
ROLE TYPE: On site
HOURS: 37 per week
Is providing excellent IT support ‘Your Thing’?
We are looking for a tech-savvy problem-solver, to join our IS team as a Techinical Support Analyst, to resolve technical queries from across the business by phone, email or in person. If you excel in problem-solving, possess strong technical acumen, and thrive in a fast-paced environment, this role offers an exciting opportunity to make a significant impact in Northern.
Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.
Ready to make them yours? Join us on this journey.
About the role:
As the Techincal Support Analyst, you'll be in a role which is highly technical, so you will need a positive ‘can do’ attitude. You will also need to find the answers to questions using your own initiative and available resources, or by drawing upon the skills of your peers/colleagues
We are looking for a focused and driven individual with logical and methodical approaches to problem solving, who can draw on previous experience, while still keeping an open mind on the root cause of a technical issue.
Based in either Manchester or York, you'll spend 3 days in the office and 2 days working remotely. This role also will require you to be reliable, flexible and willing to travel across our network on occasion.
If this sounds like your thing, we’d love to hear from you.
Key responsibilities:
This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:
- Delivering ‘Right First Time’ fixes wherever possible – so you’ll need to be dedicated to assisting our internal customers.
- You must also possess excellent time management skills, while being able to prioritise administration tasks with technical queries and user education requests.
- Customer service is key to this position so a friendly and helpful personality is required to deal with people over the phone, via email and face to face. The ideal candidate for this role will have great skills in building rapport with customers in the space of a few minutes.
About you:
IS require a Technical Support Analyst (IS Service Desk Operative) with extensive experience in supporting, diagnosing and resolving issues to Windows Operating systems, Microsoft Office Suites and over 100 other applications. Any technical IT or ITIL qualifications are desirable.
We’re also looking for the following:
- Previous experience in similar role
- Forward thinking and willing to challenge established processes
- Someone who is organised, friendly, and confident about talking to and building relationships with all sorts of people.
- Flexibile and willing to travel across the Northern network
Our Benefits:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
- Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
- Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
You can find out more here.
Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
