Technical Support Analyst - Field-Based

Technical Support – Field based | £28,000 - £32,000 | EdTech | Remote
We are looking for a Support Technician to join our client’s award-winning EdTech company to provide Technical Support technology rollouts and delivering great service to customers across the South West.
Your primary duty will be delivering service roll outs and working with a range of technical and non-technical customers, so you’ll have a friendly communicative approach that works for both. You’ll be provided with a vehicle to perform the role.
Key responsibilities:

• Provide IT services for multiple levels of clients
• Manage phone calls, emails and communication with all levels
• Delivering high levels of customer experience for IT solutions
• Manage customer expectations professionally and honestly
• Effective and accurate management of incidents within the CRM

What we’re looking for:

• 2 or more years of experience of a similar role in IT
• Windows experience with working experience in alternative tech such as iOS, MacOS, ChromeOS
• Working knowledge of supporting virtualization technologies i.e VMware or Hyper-V.
• TCP/IP, DNS, DHCP, VPN, & VLAN.
• Azure Cloud Services and Microsoft Active Directory.
• Mobile Device Management [IBM Mass360, Sophos Mobile Control, VMWare Airwatch, Microsoft Intune]
• Backup software (Arcserve, Veeam)

What’s on offer:

• Starting basic salary of £28,000 - £32,000.
• Company Vehicle
• Family friendly and inclusive environment.
• 25 days of annual leave (plus bank holidays).
• Work with global thought leaders and grow your career in an ambitious and dynamic environment.