Technical Support Analyst - Sc Cleared

Job Opportunity: Technical Support AnalystWork Location: 5 days onsite in HatfieldDaily rate: Up to £360 pd inside IR35 via umbrellaWe are currently seeking a SC ClearedTechnical Support Analyst to support our clients in providing exceptional Technical Support. This is a contract position, offering a competitive daily rate of up to £360 inside IR35 via umbrella.As a Technical Support Analyst, your primary responsibility will be to provide expert assistance and troubleshooting to our valued clients. ️ Your strong technical acumen and excellent problem-solving skills will be crucial in ensuring their systems are up and running smoothly.Key Responsibilities:Respond promptly to clients' Technical Support requests and provide solutions in a timely manner.Diagnose and troubleshoot technical issues and escalate complex problems to the appropriate team member.Collaborate with cross-functional teams to ensure effective and efficient resolution of client issues.Document and maintain accurate records of all customer interactions and solutions provided.Stay up-to-date with the latest industry trends and technologies to continuously improve your knowledge and skills. ‍ Required Skills and Qualifications:SC cleared ️‍♂️Proven experience in a Technical Support role, preferably within an IT services environment.Strong knowledge of computer hardware, software, and operating systems.Excellent problem-solving and analytical skills to identify and resolve technical issues.Outstanding communication skills, both verbal and written, to effectively communicate with clients and team members.Ability to adapt and thrive in a fast-paced and ever-changing environment.A passion for delivering exceptional customer service and a strong customer-oriented approach. ✨ Contract Type: 3 months initiallyWork Location: 5 days onsite in HatfieldIf you are ready to take on this exciting challenge and make a meaningful impact, we would love to hear from you! Don't miss out on the opportunity to join our talented team of IT professionals. Apply today and let your Technical Support skills shine!To apply, please submit your updated CV along with a brief cover letter outlining your relevant experience and why you are interested in this role. Only shortlisted candidates will be contacted