Technical Support Engineer

Technical Support Systems Engineer, £25-30k, Castle Donington based, Driving Licence essential.
Are you inquisitive in nature and do you enjoy installing new technical equipment? Great, read on
If you enjoy travelling to client sites, installing technical equipment, carrying out repairs or training new users then this would be the perfect role for you.
This role involves travelling from the Castle Donington office to customer sites across the UK.
So, as the Technical Support Systems Engineer what will your day to day look like ?
* Installation of printing and heat press solutions including hardware and software on customer sites
* Visiting customers and training on their new equipment
* Testing, diagnosing and repairing faulty equipment
* Quoting customers and processing orders for chargeable technical services
* Dealing with customer support queries via web ticketing service, e-mail, and telephone in a prompt manner
* Daily maintenance of showroom equipment
* Undertaking regular training to remain current with new equipment and technology
As the Technical Support Systems Engineer we would love to hear from you if are confident and enjoy engaging with customers face to face and are a methodical trouble-shooter who is not afraid of a challenge and is happy to travel and stay away overnight
So, as the Technical Support Systems Engineer what would we like you to have?
* Methodical troubleshooting and process elimination abilities, someone who is not afraid of a challenge and can work around problems
* Mechanical interest and experience
* Understanding of basic electrical principles i.e. ability to measure voltage
* DIY savvy
* An understanding of windows software architecture and hardware components
* Full UK driving license
* A thorough understanding of all Microsoft D365
This role would suit someone who enjoys working with PCs, Printers or has worked in a technical engineering role previously, or in IT support, PC Support, Helpdesk, or similar.