Technical Support Engineer

Our client specialise in the design and implementation of specialist air flow systems and are renowned for the quality of their products.  With a range of leading clients across most UK universities, hospitals, and biomedical research facilities, they are hugely customer centric and are experiencing a huge phase of growth.  They are looking for an additional Technical Support Egineer to be based out of their Northants head office, to help grow the existing team.  As a Technical Support Engineer, you will provide telephone diagnostics and technical assistance to clients and colleagues within the Technical Services Team.  Delivering, a consistently high quality and accurate service which is driven by an understanding of customers’ needs and expectations.  The Technical Support Engineer role is primarily a Monday to Friday head office based role, however there may be rare occasions where you’d be required to travel to a client onsite.  As such, we do require a UK driving license for this role.

Technical Support Engineer

- Provide effective Technical Support to customers over the telephone covering fault diagnosis, parts identification, operator training and providing remote resolution of the issue where possible.

- Effective use of a job management system to keep all parties informed of actions.

- Provide technical expertise and be a point of reference for Departmental colleagues for all aspects of your selected equipment range.

- Utilise, manage, and maintain technical product documentation, ensuring relevant information is always shared with team members and accessible.

- Record, analyse and make recommendations on common equipment faults and the subsequent management of spare parts stock levels, minimising future faults and maximising availability of stock

- Perform quality assessments of Field Engineers work ensuring that the relevant performance logs are accurate and up to date at all times. 

- Work with the Engineering Team Leaders, Training Manager to highlight performance issues and training needs of Field Engineers.

- Provide technical assistance to Technical Service Manager with bespoke investigations and reports.

- Attend emergency breakdowns at customer sites when required, to assist the department maintain the best possible service to the client.

- Provide support to other team members where required, putting forward ideas and assisting in the development of standards and procedures within the company.

Technical Support Engineer – Required Skills

- Multi Skilled Engineer or electrical bias technician/engineer looking to make a move into HQ.

- Organised and methodical approach, able to work at pace and to meet deadlines.

- Proficiency with reading diagrams/drawings (electrical, pneumatic, P&iD, Schematics) 

- Fault finding and Servicing experience

- Customer focus approach, able to be flexible, bring strong problem-solving skills and have exceptional time management and organisational skills.

- Previous support experience is desired, although not essential.

In return for your hard work and technical knowledge our client offers some great benefits including, Pension of 3%, rising to 5.5% after two years that the company contributes to, regular salary reviews and an annual bonus of up to 10%.  This is a Monday to Friday role, so no weekend or out of hours shift work. They are an industry leading brand, that provide exceptional training and the chance to work with some amazing customers and kit.  You’ll be able to add genuine value with your skillset, and achieve immense job satisfaction within a varied, and fast-moving role.

You may be an existing field service engineer, looking to transition into a Helpdesk or Technical Service Engineer role.  You could already be in a similar position, looking for an exiting new challenge.

Apply now to be considered for their Technical Support Engineer role.