Technical Support Engineer

Frontline Technical Support EngineerWe are hiring now for a Frontline Technical Support Engineer to join a global Fintech based in Swindon in their growing Service Operation team, who collectively deliver a world-class, seamless 24/7 IT Operations support.You will be using tools, techniques, and initiatives to achieve best-in-class service, ensuring all clients and systems are optimised and updated during the most convenient times to maintain BAU functions. You will also act as a rapid response service, responsible for Major Incident Management, Incident Management, Restoring of Service, Advanced System Monitoring, and delivery of control system changes.Salary is up to £28,000 plus 20% shift allowance and 5% bonus.What you will be doing -

• Act as bridge between clients and the wider business and teams to deliver a rapid response to all tickets and alerts to ensure a quality service and any BAU disruption to keep to a minimum
• Make system changes in line with strict Change Management Process
• Ensure regular communication with clients and internal stakeholders using ticket management systems
• Investigate and diagnose problems using relevant subject matter experts to assess and analyse root causes
• Maximise ticket workflows by working within published and contractual SLA's
• Be a voice and resolver during any and all major incidents, capable of taking the lead in scribing, timekeeping and communications
• Staying up to date with all business technologies
• Optimise support ticket/ workflows in line with support standards and deliver high and consistence performance
• Proactively identify any potential disruption to any or all products and services for clients

What we want from you -

• Demonstratable problem solving and ownership skills
• SQL - Experience in complex writing SQL queries and/or
• Unix - highly capable and demonstratable effective competence and/or
• Java - Ability to read Java Code and/or
• Experience in the definition and design of complex solutions
• Proven experience in client relationship management
• MS Office
• App Dynamics
• Jira/Jira Service Desk

If you are looking for a new challenge and are confident you have the skills and experience to be a Frontline Technical Support Engineer please APPLY now for immediate consideration!If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.