Technical Support Engineer

We are hiring now for a Frontline Technical Support Engineertojoin a global Fintech based in Swindon in their growing Service Operation team, who collectively deliver a world-class, seamless 24/7 IT Operations support.

You will be using tools, techniques, and initiatives to achieve best-in-class service, ensuring all clients and systems are optimised and updated during the most convenient times to maintain BAU functions. You will also act as a rapid response service, responsible for Major Incident Management, Incident Management, Restoring of Service, Advanced System Monitoring, and delivery of control system changes.

Salary is up to £28,000 plus a 5% bonus.

What you will be doing –

• Act as bridge between clients and the wider business and teams to deliver a rapid response to all tickets and alerts to ensure a quality service and any BAU disruption to keep to a minimum
• Make system changes in line with strict Change Management Process
• Ensure regular communication with clients and internal stakeholders using ticket management systems
• Investigate and diagnose problems using relevant subject matter experts to assess and analyse root causes
• Maximise ticket workflows by working within published and contractual SLA’s
• Be a voice and resolver during any and all major incidents, capable of taking the lead in scribing, timekeeping and communications
• Staying up to date with all business technologies
• Optimise support ticket/ workflows in line with support standards and deliver high and consistence performance
• Proactively identify any potential disruption to any or all products and services for clients

What we want from you –

• Demonstratable problem solving and ownership skills
• SQL – Experience in complex writing SQL queries and/or
• Unix – highly capable and demonstratable effective competence and/or
• Java – Ability to read Java Code and/or
• Experience in the definition and design of complex solutions
• Proven experience in client relationship management
• MS Office
• App Dynamics
• Jira/Jira Service Desk

If you are looking for a new challenge please APPLY now for immediate consideration!!!