Technical Support Engineer / IT Engineer

Technical Support Engineer / IT Engineer

An opportunity for a Technical Support Engineer who ideally have experience working with Microsoft, and/or Cisco technologies. You will be working with a growing business, who are looking to expand their support team.

This is a fantastic opportunity for a Technical Support Engineer / IT Engineer who is keen to work with the latest technologies in a fast paced, challenging environment. Full training can be provided for the right candidates who have some knowledge/aptitude for IT, however a relevant degree / apprenticeship / work experience would be desirable.

Please note, this is a job with local travel required to customer premises, and so a driving license and willingness to be customer facing is essential. You will be supported by a more senior engineer in the early stages of your employment to ensure you are comfortable and competant in your role.

About the role:

As an IT Engineer / Technical Support Engineer, you will troubleshoot a wide range of issues. These will include Active Directory, Exchange, Windows Desktops, Server OS, MS Office 365, Hardware: Printers, Monitors, etc, Networking: VoIP, Wifi, firewalls. In addition to this. You will be responsible for the following:

• Carrying out client installs and customer training
• Managing customer systems and investigating / responding to technical issues
• Installation, troubleshooting, configuration and support of a range of technologies
• Liaising with 3rd party suppliers
• Escalation of cases to senior engineers where required

About you:

You will ideally (not all essential!) have some experience / knowledge working with:

• Windows Desktop and Server OS
• Microsoft Office 365
• Active Directory / MS Exchange
• Understanding of networks
• Understanding of VoIP technologies
• Excellent troubleshooting and communication skills

This is a unique opportunity for a Technical Support Engineer / IT Engineer who has some commercial experience, or has recently completed a degree / apprenticeship, to join an organisation where you will receive excellent training and progression.

Excellent benefits including paid for days off on your birthday and at Christmas, and the opportunity to do professional certifications to develop your knowledge and career as a network / security engineer.

Key words: Network Infrastructure, IT Engineer, Microsoft Office 365, Active Directory, Exchange, Windows Desktop, Networking, VoIP, Firewalls, Broadband

A driving license and clean DBS (criminal record) check is required for this position. Also a willingness to work from an office in South Yorkshire and travel to customer premises locally.