- To monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues.
- To provide technical expertise and support during the setup, commissioning and testing of a pre-production and production head end system.
- To support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM’s, SAN solutions and system applications.
- To complete system checks that include hardware, performance, configuration, asset inventory and database backups.
- To meet customer compliance and certification by following strict and rigorous policies and change control procedures for any / all system changes.
- To conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc..) on pre production and production.
- To be a point of escalation for system issues and unplanned Headend faults.
- To investigate, troubleshoot and resolve system faults that fall under 1st - 3rd support tasks and to liaise with software/hardware suppliers to resolve issues.
- To review cyber security issues/vulnerabilities and remediate according with suppliers.
- To provide timely and accurate remote telephone & remote system responses to SITE BASED technical issues and resolve as many system problems as possible without the need to send an engineer
- To maintain accurate, real time records of SITE BASED interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates etc.)
- To maintain accurate and timely records of all technical issues in the company fault recording system.
- Provide technical reference services (i.e. technical manual lookup) to field based engineers on IT equipment and a range of 3 rd party Access Control, Video Surveillance, Visitor Management and Intruder Systems.
- Keep up-to-date with various 3 rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
- To provide clear, well written technical documentation for a variety of purposes.
- Degree or HND level education in computing, electronics / computing or related subject.
- 3+ years of IT, Server Support or IT administration experience providing industry leading technical
support and customer service. - Previous experience of offering over the phone & remote diagnostics
- Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others.
- Excellent knowledge with Microsoft OS (Server & Desktop) including Microsoft Active Directory, DNS
and Group Policy Management. - Good knowledge with Microsoft Windows Servers (including Hyper-V) and Desktops.
- Good knowledge with LAN/WAN/Firewall networking.
- Experience with IT change control process.
- Need to be customer focused with the ability to communicate technical subject matter to non technical end users or technically capable engineers.
- Able to work on own and in a team environment.
- Share information with the team.
- Good time management skills; able to meet project deadlines.
- Ability to write clear, well structured reports and instructions.
- Highly organized with the ability to find field reference material quickly and pull out the required information in a concise manner.
- Occasional UK travel and overnight stays may be a requirement.
- Participate in occasional out of hours work when required and being part of an on call rota.
- A ‘get things done’ attitude.
- Must be a full driving license holder.
- This role will require the successful applicant to undergo security clearance which is essential to the role.
- The role is a combination of Hybrid working with 3 days on site and 2 days remote.
- Manufacturer certification in any of the following product fields
- Microsoft
o Windows 8 - 11- Linux
- CCNA / Allied Telesis
o Firewalls - Previous Experience of working within High Security environments in an IT / Networking capacity
- Good knowledge with Linux / Ubuntu Server
- Server/Network security hardening and configuration
- Knowledge of Software Defined Storage and Traffic Load Balancing
- Experience of working with IP Video Surveillance Systems
- Experience of working with asset management and monitoring software i.e. SolarWinds,Tripwire, GFI
- Knowledge of Cyber Vulnerability Assessment tools and principles.
- Competitive salary
- 25 days holiday
- Pension/Life assurance
- Employee Discount Schemes
- Workplace pension scheme
- Progression, training & development opportunities
- Refer a friend scheme