Technical Support Leader - Ultrasound & Injectors

Technical Support Leader - Ultrasound & Injectors

Theale, Berkshire

Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Technical Support Leader (TSL) Ultrasound & Injectors to join their team based at their head office in Theale, along with field based visits.

To be considered for this role you must have the following requirements

• Hold an HNC/D in electronics, experienced in the repair of DI imaging equipment
• Have at least 5 years’ experience within the field
• Attended OEM trainings
• At least 3 years UK based work experience to be considered

Purpose of the role

The TSL is the focal point for a team of engineers within Ultrasound/Injector modalities. Ensuring day to day tasks are coordinated effectively and technical escalations are monitored and resolved in a timely manner. Providing advice and guidance to colleagues, the TSL is responsible for ensuring engineer competency is increased through training and coaching methods and promoting higher knowledge levels amongst the team. Due to the location of the ultrasound repair lab, the Ultrasound & Injector TSL will be expected to attend Theale frequently whenever field duties permit

Task List

• Maintain FSE role obligations
• Functional leadership and coordination of tasks for ULTRASOUND/INJECTOR modalities, ensuring that works are covered efficiently and a high level of customer satisfaction is maintained
• Escalation focal point for modality, providing Technical Support to the field and liaison to TSM/TAM. Ensuring timely communications are provided, the plan of action is cascaded and Customer Escalation Review is adopted efficiently
• Alongside TSM - plan, coordinate and deliver training for the Ultrasound/Injectors team members. Aiding with professional growth-process and ensuring development of the team is achieved
• Develop remote capabilities and relevant training
• Promote the use and updates of knowledge base to increase efficiency of repair
• Present in Theale whenever field duties permit, to engage with Ultrasound Probe repair lab and drive new road mapping of Ultrasound systems in a workshop environment
• Assist with projects and programs to drive quality and productivity, alongside road mapping, tooling, and training needs for the future
• Safety lead, providing support and guidance on Risk Assessments and Method Statements (RAMS) when required for other team members
• Support the recruitment process to ensure optimal candidates are selected
• Execute other tasks assigned by the management related to this position

Essential Qualifications

• Full UK Driving Licence
• Certified DI equipment training
• HNC/D Electronics or equivalent experience

Essential Skills

• Excellent Customer Relationship skills
• Excellent written and oral communication
• Good working knowledge of MS Office suite, Excel
• Superior integrity and discretion
• An understanding of Risk Management generally, and the impact on medical device support
• Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues
• Broad range of engineering skills
• Mechanical workshop skills - Desirable
• Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company
• A keen interest in efficiency and innovative techniques to develop more effective working practices
• Working alone and as part of a dynamic team
• Willing to work across all modalities/OEMs

Essential Experience

• Experienced in the repair, DI imaging equipment
• At least 5 years’ experience in a field service engineer role.
• Familiarity with appropriate national and local regulatory standards
• Has attended a range of OEM or other appropriate device specific training works and is in possession of relevant certificates

Mobility Requirements

• Role location - Field/Theale based
• UK travel - Yes - Site Visits, Training Courses, Meetings & Support
• International travel - Possible - Training Courses, Meetings & Support

Benefits

• Royal London Pension - 5% employer contribution
• Death in Service Scheme after probation - 4 times salary
• Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on or forward your CV.