Technical Support Manager

Role: Technical Support Manager

Sector: Bus and Coach

Location: Hybrid (Office Cambridge / Home Based with Frequent Travel)

Job type: Permanent, Full Time

Salary: up to GBP60,000 depending on experience

We are looking for a Technical Support Manager to initially support the company Sales and Engineering team.

As a Technical Support Manager, you will be at the forefront, covering the range of company products and ensuring the commitment to excellence and customer satisfaction.

Working within the Bus and Coach sector your mission is to engage in regularly planned meetings with key customers, discuss product performance, explore new opportunities, and recommend support packages to drive the company products forward and contributing to the success of the sales team.

What is on offer:

Professional Growth and Development

Company Bonus: Enjoy a potential up to 10% yearly bonus provided by the company based on KPI achievements.

Company Car Allowance and Expenses Paid

Pension Scheme: Matched up to 3% of your salary

Travel Insurance

Holiday Allowance: Start with 25 days and increase up to 30 days with length of service, plus bank holidays.

Qualifications:

Bachelor's Degree in Mechanical Engineering, Electrical Engineering or a related field.

Proven experience within the bus and coach industry

Previous Technical Support, or similar role within the automotive or manufacturing sector is preferable

Strong technical acumen and the ability to understand complex engineering concepts

Excellent communication and interpersonal skills to effectively collaborate with the sales and engineering teams

Problem solving skills and the ability to think logically in high pressure situations

Prior experience in conducting professional training sessions is a plus

Strong analytical skills

Primary responsibilities will include:

As the Technical Support Manager working within the bus and coach industry, you will play a crucial role in bridging the gap between the sales and engineering teams.

1. Customer Liaison:

Act as the main point of contact for technical enquiries from customers, sales team and internal stakeholders

Provide timely and accurate technical assistance to customers during both pre-sales and post-sales periods

2. Sales Support:

Collaborate with the sales team to understand customer requirements and offer technical solutions which align with our products

Assist in creating technical documentation, proposals and presentations for potential customers

3. Engineering Collaboration:

Work closely with the engineering team to understand the products specifications and features

Provide feedback from the customers to the engineering team to facilitate product improvements and enhancements

4. Product Testing and Homologation

Liaise with and supervise product testing in coordination with the Homologation team

Understand, analyse and report testing results to stakeholders

Develop an appropriate understanding of the required legislations to certify buses and coaches in the UK and EU

5. Problem Resolution:

Investigate and resolve technical issues reported by customers, coordinating with the engineering and market service team as required

Act as a mediator between sales and engineering to address any conflicts or challenges arising

6. Documentation:

Maintain comprehensive and up-to- date technical information, manuals and FAQ s to assist both internal teams and customers

If you would like to find out more about this role and you would like to be a pivotal part of our client's future in the UK Bus and Coach Industry, apply now!

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system.

ID: DonAutomotive

Job posted by: Amanda Braithwaite Peters