AddressAbout the job
Are you someone who enjoys problem-solving, continuous learning and leveraging cutting-edge technology that makes a real impact?
CameraMatics SafeDrive is a disruptive technology in an exciting phase of growth as we continue to expand our business operations and reach new markets across the world.
We provide a service based on camera technology, vision systems, AI, machine learning, and telematics that helps fleet operators drive new safety standards across their fleet and drivers, reduce accidents, improve operational efficiencies, and manage compliance, while giving them complete visibility and peace of mind for today’s challenges in fleet operations.
We are dedicated to delivering exceptional customer experiences and ensuring the seamless operation of our technology solutions. Our team is comprised of talented individuals who are passionate about innovation and committed to providing exceptional Technical Support to our customers.
Position Overview:
We are seeking a highly motivated and skilled Technical Support Specialist to join our dynamic team. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping customers resolve their technical issues. As a Technical Support Specialist, you will be responsible for providing timely and effective support to our customers, troubleshooting technical problems, and ensuring customer satisfaction.
Key Responsibilities:
- Provide first-line Technical Support to customers via phone, email, and other communication channels.
- Diagnose and troubleshoot technical issues reported by customers related to our products or services.
- Document customer issues and resolutions accurately and thoroughly in our ticketing system.
- Collaborate with cross-functional teams, including engineering and product development, to resolve complex technical issues.
- Escalate unresolved issues to appropriate teams and follow up with customers to ensure resolution.
- Proactively identify trends and patterns in customer issues and provide feedback to improve product quality and customer experience.
- Assist in creating and updating technical documentation, knowledge base articles, and training materials for customers and internal teams.
- Participate in on-call rotation to provide after-hours support when necessary.
Qualifications & Skills (desirable but not essential):
- Bachelor’s degree in computer science, information technology, or a related field is preferred.
- 2+ years of experience in a Technical Support role, preferably in a software or technology company.
- Strong understanding of computer systems, networking, and troubleshooting methodologies.
- Proficiency in using diagnostic tools and remote support technologies.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Exceptional customer service skills and a strong commitment to customer satisfaction.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with strong organisational and time management skills.
Compensation & Benefits Package:
- Competitive salary + Performance Bonus
- 21 days paid holiday base
- Health Insurance
- Pension Scheme
- Hybrid working option
- Career Progression
- Further educational assistance
CameraMatics is firmly committed to Equal Employment Opportunity and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. While CameraMatics supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skill sets.
