Technical Support Specialist

Technical Support Specialist 
Permenant 
Hybrid - 3 days on-site, 2 days WFH 
Swindon - Off J16 of M4 
Up to £35,000, plus annual bonuses, 11% pension, and more benefts 
The role: 
Our client, a leading distrubutor to the Defence, Automotive, Rail, and Aviation industry, are looking for a Technical Support Specialist to join the team in Swindon, Wiltshire. 
You will be providing day to day support to both external and internal frontline sales staff, providing technical product support to customers across a number of different platforms. 
This dynamic role will also require delivery of technical training across products, provison of information for sales enquiries, and the bridge between support and quality, ensuring technical-based feedback is articulated and actioned.
This role would suit somebody with a eletrical harnessing background, or other proven industry experience, with a HND/BTEC qualification to support, however training can be provided for the right people. 
What We Expect From You: 

• An electrical/engineering background (ideally qualified to HND/ BTEC level, or proven industry experience).

• Ideally some electrical harnessing experience across multiple industry markets.

• Previous customer facing role, ideally with a technically-based, product specification focus.

• Continuous improvement oriented – has familiarity with lean and change management principles.

What You Will Be Doing: 

• Provision of technical product support to Internal & External front-line Sales staff.

• Technical product support to customers across all enquiry platforms.

• Ongoing project support to Business Development & KAM teams.

• Delivery of Technical product training program to all relevant staff.

• Focal point for all customer/Sales customised product requests.

• Provision of information to Sales teams to enable customer quotations to be raised.

• Preparation & delivery of in-house training material for all new product introductions and new supplier franchises.

• Development of specific product specialism(s), thereafter taking the lead in all instances of ongoing product support.

• Liaise with and support Quality dept in instances of customer-driven, technically-based product complaints and queries.

• Website - Support Marketing dept in all aspects of product web page publication and ongoing maintenance.

• Ongoing update & maintenance of the company Intranet technical resource data-base.

• Verification of customer & supplier specifications and drawings.

• Competitor analysis and product/part number cross referencing.

• Assist in the preparation & provision of ‘Sales Tools’ to Ext. Sales team.

• Assist Marketing with collation technical product data / proof reading of company promotional literature.
What You Will Get: 

Up to £35,000 salary

11% Pension - 5.5% Matched 

25 days holiday, plus BH

Hybrid Working - 2 days remote 

Life Insurance 

Medical Cover 

Logenvity and Annual Performance Bonuses 

If this sounds like your next opportunuty, and you are looking for a Technical Support Specilalist opportunity that offers flexible working and ongoing progression, for a dynamic business, apply today! 

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.