Technical Support Technician

Do you have experience providing first-level Technical Support, and are you seeking a new job in Kenilworth? Jonathan Lee Recruitment is helping a market-leading wireless fire company find a full-time Technical Support Technician help the technical department supporting existing business needs that arise from the installation of our systems. This role is part of the Business Unit Directors samll team of 4 and will provide support to sales managers during site surveys.

The role would suit a Fire Engineer who is looking for an office based role. As the Technical Support Technician, you will be responsible for providing direct first level assistance to customers for all front engineering, fault finding and general technical requirements. The role will provide first level assistance to customers in the field and remotely by trouble shooting and fact finding to solve problems related to the incorrect use of the products.

The key duties and responsibilities in this Technical Support role, you can expect to take on some of the following:

• Conduct feasibility and point to point radio surveys in accordance with British and European codes of practice.
• Work closely with the Regional Sales team to support the business in minimizing technical issues.
• Cross functional collaboration with key areas of the business such as sales, customer services and product management.
• Supervise and organise technical assistance to customers, out in the field and remotely.
• Provide technical analysis of projects in cooperation with external specifiers.
• Be informed on fire security standards and make sure they are applied when offers are issued.
• Analyze devices returned from field with the help of technical instruments.

To apply for this Wireless Fire Technical Support Technician position, your soft skills, expertise, and experience should include:

• Good technical and electronic knowledge
• Problem-solving and troubleshooting experience
• Ability to analyse and deal with customer queries over the phone
• The ability to work autonomously and build relationships in a team
• Previous experience in the wireless fire industry is an advantage
• Outstanding levels of communication and customer service skills

If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with a salary of £28,000 and a wide range of benefits.

If this full-time Wireless Fire Technical Support Technician job in Kenilworth motivates and inspires you, please apply with Jonathan Lee Recruitment today. We'd love to help you get your next role.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included