Technical Systems Co-Ordinator

***Technical Systems Co-ordinator – Food Safety ***

• Location - Based in the heart of Spalding, Lincolnshire
• Salary – Up to £30,000 per annum plus great benefits, early finish fridays
• Contract - Full time, permanent, office based

Stamford HR are delighted to be recruiting for Freeworld Foods, based in Spalding, Lincolnshire. Freeworld foods are market leaders in food chain management. Freeworld Foods are expanding. This is a highly desirable role if you are looking for your next food safety role, are looking to step into a large, high turnover operation that has invested in its growth, not only in systems, but also in the creation of this new role. So a fantastic time to join Freeworld Foods. This role has the opportunity to develop into a Technical Manager role due to impressive growth.

At Freeworld Foods we’re building a team of innovative and amazing people who want to change the way customers buy great food produce. If you’re curious, ambitious, fun and love to be part of a small yet perfectly formed talented team, we’d love to meet you (if you love food, even better!)

As a Technical Systems Coordinator you will be working shoulder to shoulder with the Technical and Development Director and other senior leadership team members. You will be eager to develop, make your mark, have a love for creating efficient systems and have lots of energy and personality to lead and coordinate all our Technical Systems.

This role will be responsible for all technical coordination and drive forward the technical, new product development and commercial departments of the business. You’ll be an integral part of the business by assisting the Technical and Development Director with all Food safety systems and procedures, compliance and improving/identifying all parts of the process.

About the role:

• Complaints management: including logging all customer complaints (including retail, foodservice and industrial customers). Compiling customer complaint responses (where necessary) by carrying out root cause investigation with suppliers.

• Supplier Approval Maintenance: including updating FWF Supplier Approval Matrix, with supplier GFSI certification by collecting and storing supplier certification and reports. Updating and maintaining FWF grower GlobalGAP matrix, including using Global GAP online platform to update grower data.

• Setting up of new suppliers and product references in the SAP system ensuring all relevant information is gathered and input together with supplier certifications.

• Specification Management: including administration of the generation and maintenance of customer product specifications for existing products and new product launches (including using customer online specification platforms).

• Internal, Supplier and Service Provider audit scheduling: Maintaining & liaising with Supplier & Service Provider to arrange audit in accordance with FWF audit plan.

• Customer traceability: conduct and generate information including maintenance / management of suppliers / customer traceability through field to fork perspective, including use of online platforms where necessary.

• System Management and Analysis. To learn the CN Quality Management Systems through SAP, use of the system to retrieve data and analyse in support of the FWF Technical function.

• Product Sampling: Support the Product Manager in the administration and management of the sample submission process when required.

• Customer Contact Management: Supporting the management of the Customer database, ensuring it is updated regularly.

• Reporting: Management and reporting of the packaging waste reporting for the business (PPT quarterly, PRN annually). Assist FWF TD in the generation of KPI reports for customers, suppliers, and Management Meetings / Board Meetings.

About you:

You may already be in a technical administrator role or involved in the production of technical specifications, you may be involved in NPD new product development) or process, you may be a process technologist? If you have the experience, we’d love to hear from you.

Knowledge, Experience and qualifications

• Technical background/experience in a food safety role/environment (essential)

• A food science or related degree within the food industry. Ideally within the frozen food sector. (desirable)

• The desire to progress in the technical food safety field

Other

• Hardworking and drive to ‘gets things done’

• Confident and not afraid to drive change for improved customer service

• Excellent communication skills

• Able to relate to all level of customers with a professionalism

• Flexible approach to work tasks and hours

• Common sense and inquisitive

• Positive attitude

• Confidentiality, trust, loyalty and commitment

• Personal drive to ‘go the extra mile’ and champion everything we do

• Hands-on, practical approach and genuine love of ‘fixing things’

• Team player

If you are looking to join a well-established, continuously growing company with a passion for optimising the technical aspects of food safety AND would love the opportunity to develop into a Technical Manager role, we want to hear from you. Apply now or email Helen.meadows@stamfordhrsolutions.co.uk for an initial discussion.