Technical Trainer

Product Support and Technical Training Manager

Location Flexible within the West Midlands, depots in Evesham, Leominster and Allscott

Tallis Amos are currently in growth and due to this and an internal promotion we now have an exciting new role that we are looking to fill.

The Product Support and Technical Training Manager is a crucial position in our development as we strive towards excellence for our customers by delivering expertise both internally and externally. We believe strongly that quality begins at home and it is with this in mind we offer this position.

The role will have overall responsibility for the delivery of technical training to aftermarket staff and providing technical support for internal and external customers in line with John Deere technical communicator strategy. We will be looking for gap analysis to identify key areas where we are able to upskill our workforce. This will involve identifying and communicating skills gaps and taking part in regular training to develop skills and knowledge base as well as monitoring local training and upskill short fall measured by KPI s.

The role will also help to deliver specified training, quality and safety in line with John Deere organisation around Service Advisor Diagnostics, Hydraulic and Hydrostatic Diagnostics as well as Electrical and Electronic Diagnosis. The position will be the interface and resource for technicians, service managers and parts lead alike to assist with diagnosis, repair and best practice. The applicant will identify, report and action continuous improvement opportunities within our business around the service and parts process.

Candidates will need to possess great attention to detail, take pride in completing a job to the highest standard possible and be self-motivated with the ability to work autonomously. Candidates should have a proven pedigree within the agricultural sector and ideally will have had experience working with John Deere products.

To complete the job, TAG offer you company vehicle, fuel card, laptop and phone in addition to an excellent pay and benefits package with incentive structure, pension scheme, generous holiday allowance and also Vitality Health. Here at TAG, we are proudly committed to the ongoing professional development of all staff and offer each team member the chance to hone their skill set through class leading CPD and in house training.

To discuss the role informally or find out any further information please get in touch with recruitment coordinator Guy Bunting on (phone number removed). Please ensure you have a cover letter with your CV at application stage, candidates not submitting a cover letter will be discounted.