Technical Training And Product Information Team Lead

Join us at Saab Seaeye in creating the most innovative robotic technology for the harshest environment in the deepest oceans and most turbulent waters.

We lead the world with the most advanced engineering, electronics and software systems for pioneering electric

underwater technology.

We don’t just create products - we are revolutionising the underwater world. So come and be part of an innovative and agile team that is dedicated to smart and inspired technology that is rapidly changing the future of underwater robotics.

Job Purpose:

Responsibility for managing, producing and delivering Saab Seaeye’s Technical Training as well as leadership of the technical authoring and training team (the Product Information Team). To ensure all products have high quality technical manuals, and that customers receive a high standard of Technical Training; exceeding their expectations.

Job-Specific Accountabilities and Responsibilities:

• Manage, produce and deliver first class Technical Training on Saab Seaeye’s products

• Design and develop the training offering for our products and third-party accessories

• Improve the training offering through the use of digital and online training methods and technologies

• Develop a full understanding of our underwater vehicle systems including our bespoke networked hardware and software architectures to provide excellent Training and customer documentation

• Develop a training capability using an ROV simulator

• Deliver training at Saab Seaeye’s facilities, at customer facilities, offshore and remotely via digital methods

• Communicate with customers to understand their training requirements

• Work with internal contacts and customers to plan and organise training trips to customer sites, and training visits to the Saab Seaeye facility

• Manage the Product Information Team

• Produce technical manuals and training material using Madcap Flare, PowerPoint, videos and other digital media

• Work with the Product Management Team to ensure that all products have suitable specification documents

• Work with the Marketing and Product Management Teams to ensure Product Information on websites and brochures etc is consistent and correct

• Assist and train new staff on Saab Seaeye products

• Liaise with Projects and Sales Teams during the handover process to ensure all agreed customer specifications and configuration options are understood and will be included in the technical manuals and training

• Assist the Customer Support Team with remote or off-site technical support if required

• Support the Product Support Team with customer issues during and post-delivery

• Ensure all documentation is produced in accordance with Saab Seaeye quality Standards

• Regularly communicate with management, projects and Production teams on Product Information Status

• Work closely with the quality department to identify and reduce process failures that could be improved upon with better documentation and training

• Work with the Engineering and Production Engineering Teams to improve product design and documentation in response to customer feedback

• Achieve agreed targets and goals set by the Management Team

• Monitor, evaluate and improve the Product Information Team processes and procedures

General Accountabilities and Responsibilities:

• To use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day-to-day activities within the specified role

• To maintain personal ability in, and appropriate use of, all relevant IT (Information and Technology) and other systems required to adequately perform the role

• To act ethically, with integrity and in the best interest of the business at all times

• To maintain a professional and supportive relationship with team members and other departments in order to deliver business objectives or deadlines

• To carry out any other duties as detailed by a member of the Management Team or authorized representative

• To keep good time management, minimise any wasted time and maximise productivity and effectiveness

Experience Required:

Essential -

• Hands-on experience of delivering first-class Technical Training on electronic-based products

• Staff management and development

• Production of Technical Training material and technical manuals

• Production of digital media for Training and manuals

• Microsoft applications

• Good project and client management

Desirable -

• Experience of ROV systems or similar marine equipment

• Use of single source authoring software such as Madcap Flare

• Software and networking

• Fault finding and maintenance

Health and Safety Responsibilities:

• To ensure that the working area is a clean and safe environment in compliance with the 6S best practice and health and safety policies

• To ensure any equipment used is safe, within electrical test date and all guards and interlocks are working and in place

• To act safely and responsibly in line with company processes and Health and Safety procedures to ensure your safety and the safety of others

• To report any potential Health and Safety hazards or violations to your Supervisor/Line Manager or directly to the QHSE Manager

• To ensure any PPE or work wear required or provided for the job is worn and checked regularly for wear, and then reported when replacements are required