Address
Form of workIMServ
IMServ plays a critical role in the energy industry, providing expert meter data management technology and services that are core to the way the industry operates. It is our job to maintain and troubleshoot meter assets, collect, validate, cleanse and transform the energy data required by our customers for many vital processes and use cases.
At the centre of our business is IMTech, using the latest technology to build software products that our internal service teams and our customers will love. Alongside IMTech, IMCreate - our innovation hub – works closely with our product and engineering teams to actively identify new ways that we can leverage data to drive more insight and value for our customers.
Data is a vital building block in the transition towards Net Zero. We are excited to be part of the energy data evolution and to be evolving and growing our team to meet the innovation needs of our customers.
Technical Writer
We are seeking a skilled and detail-oriented Software Technical Writer to join our team. The ideal candidate will have a strong understanding of software development and the ability to translate complex technical information into clear, concise, and user-friendly documentation. This role involves working closely with architects, engineers, business analysts, product managers and product owners to produce high-quality documentation that meets the needs of our users and enhances the overall user experience.
The responsibilities
Rollout and manage adoption of internal and external Wikipedia style knowledge bases.
Create, edit, and maintain a centralised, high quality and consistent set of documentation for software products, including user guides, API documentation, developer guides, release notes, and online help.
Organize and manage the documentation library, ensuring documents are easy to find, access, and use. Ensure all documentation is accurate, up-to-date, and aligns with the latest software releases and updates.
Work collaboratively with cross-functional teams, including software developers, engineers, product managers, and customer support, to gather information and understand documentation requirements.
Participate in product design and development meetings to stay informed about new features and changes.
Write documentation that is clear, concise, and tailored to the target audience, including end-users, developers, and technical staff.
Review and edit documentation produced by other team members for accuracy, clarity, consistency, and adherence to style guides.
Company benefits:
- 28 days annual leave plus Bank Holidays
- Enhanced Salary Sacrifice Pension Contributions
- Life Assurance up to 6 X Base Salary*
- Subsidised Health cover*
- Subsidised Dental Cover*
- Contribution towards Eye Tests and Glasses
- In Office & Out of Office Social Events
- Retailer Discounts Platform
- Employee Assistance Program
- Wellbeing Centre
- Reward & Recognition
- Car Salary Sacrifice Scheme*
