Technology Control Manager

Business Unit / Team: Chief Operating Office
Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits
Location: Remote
Contract Type: Permanent

Take control of your career

Our Team
Within this fast-paced area of the business, we are passionate about installing sustainable disciplines so that things are done in a controlled manner and risk is minimized. This directly helps ensure safe delivery that protects our customers and shareholders.
The Technology Control Manager role is a key role that provides essential oversight and analysis of critical processes within the function. This role will specifically support Risk, Controls & Governance and the role offers the opportunity to work closely with Technology practitioners and stakeholders to provide insight and analysis, enabling the role holder to enhance their personal profile across a wide network. In such a role, it is necessary to be a person who can adapt to a varied workload. The successful candidate will join an exciting, motivated team who really make a difference to Making our Customers Happier about Money.

What you'll be doing
• Contributing to Risk Assessments as part of the COO Technology function RCSA process, with specific responsibility for Controls Design within the function
• Help organise, deliver and document workshops focused on mapping risks and controls and for sessions that support the adherence to risk frameworks
• Undertaking review activity, including reviewing the Implementation Decision Framework (IDF) outputs, Potential Customer Harms (PCH) and Consumer Duty (CD) Assessments
• Contributes to the analysis of 3rd Line Audit outputs (e.g., remediation plans for audit issues)
• Leads process redesign activity, linked to the outputs of your controls testing
• Supports continuous improvement techniques with a focus on data and measurement to ensure own objectives are delivered
• Providing first-phase assessment of key risk packs and reporting outputs
• Supports the management and outputs of the function Risk Committee
• Performs policy standard reviews specific to the function
• Supports preparation of key materials required for external Regulator engagement

We need you to have
• Operational Risk Management experience
• Controls Design experience
• Knowledge & experience of Risk Management techniques in a financial institution (preferably in a Technology setting)
• Strong leadership and management skills
• Strong history of providing challenge to deliver improved results
• Understanding of commercial pressures on the bank
• Experience of financial institutions including key drivers of performance & risk.
• Highly effective communication at all levels
• Positive influencing of senior stakeholders
• Experience of production of report writing to LT Level audience
• Confidence in creating detailed remedial and mitigation recommendations aligned with industry standard techniques

It's a bonus if you have but not essential
• Demonstrable understanding of continuous improvement and risk & control analysis techniques
• Understanding of Operational Risk Management - environment assessment, Risk Appetite, Control effectiveness and KPI monitoring
• Knowledge of the relevant Microsoft software, including Project, Visio; Excel; PowerPoint and Word.

Red Hot Rewards
• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
• Ability to work anywhere in the UK (where the role allows)

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.