Technology Engineer

Purpose of Role
• Provide exceptional technical support service to your colleagues and act as first point of contact for technical queries regarding the systems and technology.
• Support the Technology Team with development of key systems, services and functions, and help to deliver the teams strategic priorities, in line with the Business Plan.
Work with third-party delivery partners across helpdesk, cybersecurity and infrastructure.
Responsibilities
1. Deliver high quality technical support to the teams, seen as technical expert for systems and digital platforms.
2. Provide meaningful technical analysis and insights to issues and high-quality end user support to colleagues.
3. Proactively identify opportunities to improve processes related to system issues, whilst providing resolutions to queries, as required.
4. Responsible for delivering a high-quality new starters, movers and leavers process and induction to ensure positive employee experience.
5. Perform user acceptance testing for system enhancements, as required, and define specifications for system enhancements or fixes.
More is included within the full job description.
Key Stakeholders
• Technology Team
• Other company Directorates
Third-Party Delivery Partners
Skills and Experience
• Proven experience of working within a support team or similar and providing an excellent service to customers/clients.
• Experience in providing technical support, troubleshooting and issue resolution for complex software systems.
• Experience in computer science, software engineering or other related discipline, desirable but not required.
Experience in supporting data platforms on cloud environments (Azure, AWS etc), desirable but not required.
• Skilled in applying analytics to support data-driven advice and guidance on products.
• Proficient in Microsoft 365 Business Apps and Power Tools such as PowerBI, Flow, PowerAutomate and PowerApps.
• Previous experience of building dashboards and visualisations using PowerBI tools, advantageous.
• Experience in maintaining a cybersecurity environment, such as SOC/SIEM and SOAR, and working with third-party cybersecurity delivery partners to maintain a secure environment.
• Experience in implementing and maintaining accreditation for Cyber Essentials and Cyber Essentials+.
• Leading by example on cybersecurity best practice, and defending business's information and
interests.
Interpersonal
• Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
• Technically confident and willing to share best practice and learnings with colleagues.
• Strong collaborator who values input from colleagues for greater business success; works to improve self and team effectiveness.
• Applies consideration and pragmatism to prioritising and organising workload, whilst ensuring professionally and collaboratively working towards deadlines.
• Proactive, natural problem solver who sees the bigger picture, whilst operating with a level of autonomy.
• High level of personal integrity, who displays respect and empathy for others and is consistent, whilst understanding the impact of own actions on colleagues.
• There may be occasions where the post holder is required to work outside of standard hours for general work purposes and to attend meetings and events where occasional travel may be required.
The post holder is expected to carry out other duties from time to time commensurate with their role.
What you need to do now
If you're interested in this role, and obtain majority of the skills requires, please do get in touch via my email kerri.parcell@hays.com or call me on +44 333 010 7397. If this role doesn't fit what you're looking for, but are still on the market, please feel free to get in touch and i can assist with your job search.
#4537538 - Kerri Parcell