Technology Product Support Specialist (Open)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job title: Senior Technology Site Consultant 

Salary: £59,952-£74,926 per annum

Hiring Manager: Chris Daniels

Travel: Ability to travel (up to 50%) frequently to customer and dealer locations.

Closing date: 7th June 2024

Job Reference: R0000258694

Your impact shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, Problem solvers and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation, here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Caterpillar employee you will benefit from;

25 days annual leave plus bank holidays, Annual Bonus target, 50% Company Matched share scheme, Contributory Pension Scheme (Contributions doubled by Company up to 10%), Free Car Parking.

JOB PURPOSE

To assist internal/external customers and dealers in all aspects of the commissioning process of onboard and offboard products within the CI Cat Command Product Suite. This includes onboard machine control architecture, offboard control via console or station, and wired/wireless network solutions that support the command application.

JOB DUTIES

· Work primarily together with our dealers, customers, with integration, installation, and configuration of our

remote-control solution CAT Command.

· On-site responsibility for installing, commissioning the Command system as well as securing agreed system

performance.

· Work with remote control machines, communication-, site management- and other supporting systems.

· Contribute to development- and operations activities as well as dealer technical development.

· Consult potential customers with network designs tailored to their specific site that meet the Command

application requirements.

· Provide technical support for wired/wireless networks for the Cat Dealers in Europe.

· Assist with job studies utilizing Command for Customer/Dealer

· Assist GCI Team with technical pre-sales consultations

QUALIFICATIONS AND EDUCATION REQUIREMENTS

· A engineering degree with sufficient years of technology industry experience or equivalent is required.

· Ability to travel (up to 50%) frequently to customer and dealer locations

· Experience in the wireless communications field

PREFERRED SKILLS

· Attention to detail

· Excellent written and verbal communication

· Proficiency in English language

· Understanding/hands on experience of construction machine industry

· Experience with M2M and M2X communication methods (Wi-Fi, Radio, 3G/4G/5G, etc.)

· Proficiency with CLI

· Proficiency with Linux

· CCNA

· Proficiency with network troubleshooting equipment

NICE TO HAVE SKILLS

· Hands-on experience with remote control, automation and construction machines

· Experience with construction or mine site network evaluations

· Proficiency in French language

· Proficiency in German language

To apply for this position please Log onto Caterpillar Careers (http://www.caterpillar.com/en/careers) > Careers > Search and apply > paste the job number from then advert into the search box and then follow the application process.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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