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Form of work
SalaryTechnology Support Manager- 6 months contract- 450 Day Rate
Must be in the office in Leeds OR Edinburgh 1-2 times a week
Our financial services client is looking for a Technical Service SME to support the Service Excellence team, dealing with engagement from project and initiatives for new services, as well as creating new, and improving operational processes and introducing new capabilities relating to colleague-facing helpdesks
Experience and qualifications required:
- Strong understanding of ITIL / Six Sigma
- Be able to manage 3rd party relationships from a service management perspective
- Knowledge of ServiceNow, Jira and Power BI
- 5+ years of experience is desirable
- Alongside the Technical Services Lead, you will be responsible for managing the 'front door' for engagement with MWSO
- Working with the technical and operational teams to review, document and propose improvements to processes to create efficiencies in existing services
- Experience in undertaking process and data analysis to identify and remove waste from operational services
