Technology Support Specialist

Role Summary

Technology Support Specialist is responsible for providing office based, customer-centric support and insightful advice. As well as problem solving technical problems, the Tech Lounge creates and delivers one-to-one, group and virtual training sessions. The role is permanently based in the Tech Lounge at our London offices.

The Tech Lounge service is focussed on customer experience for PwC people. We provide a central location for IT engagement, education and innovation.

Essential Criteria

In this role, the successful candidate will;

• Deliver customer centric support that creates positive and valuable experiences
• Maintain an innovative technology focussed environment where customer satisfaction is as at the forefront of everything we do
• Troubleshooting hardware and software used by the firm
• Create and deliver innovative one-to-one, group and virtual training events that are focussed on our customer's use of technology
• Engage with other PwC teams on new technologies, ensuring the Tech Lounge is always prepared
• Have a friendly and approachable manner that is customer focussed
• Provide feedback and suggestions for improvements to the wider customer experience
• Establish strong working relationships with customers at all levels
• Proactively anticipate, identify and resolve problems, applying knowledge in complex and challenging situations
• Effectively communicate and share technical information to audiences at all levels of the firm
• Promote knowledge management, constantly identifying opportunities to create new knowledge and keep existing knowledge articles up to date to enable our customers to self serve
• Build a strong culture of change and innovation within the Tech Lounge
• Work to a shift timetable to cover core hours as this is an onsite role

Requirements:

• Experience of delivering excellent customer satisfaction
• Excellent communication and presenting skills
• Technical interest in Windows, MacOS or mobile OS
• Enthusiastic around technology and innovation
• Effective problem identification and solution skills
• Strong team player and collaborator
• Proactive identification and resolution of potential user facing issues
• Ability to work from either of the PwC London Offices
• Legal authorisation to work in the UK
• Fluent in written and spoken English
• Flexibility to work from different PwC offices and offsite locations where required

Desirable Criteria:

• Experience in delivering a technical support service
• Technical expertise [Windows, MacOS, Mobile]
• Experience in an education or training roles.