AddressWe are recruiting for a Telecoms Support Engineer on a permanent contract paying up to £39,563.21 per annum with British Transport Police (BTP) based at one of our main BTP hubs London, Birmingham, Manchester, Leeds or Cardiff.
BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year.
As a Telecoms Engineer you will manage all incidents, tasks and requests for support and guidance from users of the VoIP and legacy fixed voice and Teams Voice UC environment, you will manage all telecoms moves and changes and ensure Force dial plan is managed accordingly.
As a Telecoms Support Engineer you will also manage operational voice recording and call logging and provide end users training on an ad hoc basis. You will be working with the telecoms specialist on projects and managing telephony fall back and Disaster Recovery.
You will predominately provide admin support for the Microsoft Teams estate alongside some legacy fixed phones and be responsible for the installation, support and the decommissioning of legacy devices and new Teams based UC devices covering 5 separate call centres, you will also be responsible for VoIP call handling on the ICCS, call logging reporting and licence reports for the contact centres and end user telephony.
Ideally we are looking for someone who has :-
- Good experience of working with UC Technologies, Avaya, or similar VoIP solutions Teams Administration, building and configuration desk, and contact centre phones within an emergency service or similar safety critical environment.
- Good experience of working with suppliers to support and provide specialist technical support to a national organisation of users and stakeholders.
- Good experience of incident resolution, requests, changes and problem solving are delivered to agreed SLAs.
- Some experience working with legacy voice infrastructure and with extensive building Local Area Networks.
- UK Driving Licence would be beneficial.
Further information about this vacancy can be found in the attached job description.
In return for your experience, we can offer you:
- Salary up to £39,563.21 (£36,529.65 base + £3033.56 London Allowance if London based)
- Yearly base salary increments (subject to satisfactory performance in previous PDR year)
- Working from home allowance available to purchase suitable equipment for blended & home working
- 28 days annual leave plus bank holidays
- Family friendly policies including up to 26 weeks paid maternity and adoption leave
- Bespoke benefits platform and access to Blue Light Card
- Development opportunities including fully funded apprenticeships
- Employee assistance programme and dedicated wellbeing hub
- Excellent Pension scheme
BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.
At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.
Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions. If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.
If you would like to receive the job description, person specification and application form in Welsh please email the recruitment team RecruitmentTeam@btp.police.uk and we can provide this for you.
For more information on Positive Action please click here or email the team on PART-Recruitment@btp.police.uk
If you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you: RecruitmentTeam@btp.police.uk. If your question related to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: PART-Recruitment@btp.police.uk To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.
In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 5 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly. Please refer to the attached document regarding our vetting process.
BTP GPP Police Staff Pension Scheme is administered by Royal London and this is a group personal pension plan which is available to all police staff. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected.
Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to Recruitmentteam@btp.police.uk prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.
