Telephone Befriender (Part-time)

Oasis Caring in Action is a community organisation which works to 'Transform Lives, Transform Communities' through the provision of childcare, training, and befriending services.

OCIA now seeking to recruit a Telephone Befriender to join its Good Morning Oasis Telephone Service which supports older and vulnerable people within East & South Belfast offering friendship, support and signposting to other services.

Job Role: (full details in the job specification)

• To deliver a Telephone Support service which meets the needs of older and vulnerable people who are isolated and/or housebound.
• To update details on computer system of call logs and client information.
• To encourage and support older and vulnerable people to make connections within their community.
• To provide information on services, activities and resources available within the community and to signpost individuals to other relevant agencies.
• To advise the Project Manager on a regular basis of any issues with service users and to seek authorisation for action in line with delegated responsibilities.
• To maintain appropriate records in accordance with Good Morning Network and Oasis policy and procedures.
• To inform the Project Manager when the involvement of other agencies may need to be initiated.
• To liaise with users, colleagues and representatives from other agencies.
• To identify other supports/services that the Project might offer to individuals.
• To ensure that all Health and Safety policies are adhered to with regard to self and others.
• To undertake appropriate training as required
• Any other duties as appropriate to the post.

Work Hours: 9am -12noon Tuesday and Wednesday

Please note this job is office-based (not remote working).

Required Experience, Skills, Education:

Required Minimum Education:

• GCSE or equivalent – Pass in Maths and English
• Computer literate

Essential Skills/Abilities and Competencies:

• Understanding of the needs of the various service users
• Understanding of the issues surrounding confidentiality
• Ability to use initiative
• Excellent command of English
• Excellent Communication Skills (oral and written)

Desirable Additional Education, Work Experience and Personal Qualities:

• Experience of working with older and/or vulnerable people in a paid or voluntary capacity
• Understanding of Community Safety and health issues
• Be able to work without supervision
• Sensitivity towards people
• Tactful
• Experience of working on a 1:1 basis

Further information

• Application by CV to Oasis Caring in Action by 12 noon Thurs 16/5/24

Job Type: Part-time

Pay: £11.94 per hour

Expected hours: 6 per week

Application question(s):

• Do you have experience of working with older/and or vulnerable people (paid/voluntary)? If yes, please describe the role

Education:

• GCSE or equivalent (required)

Language:

• English (required)

Work Location: In person

Application deadline: 16/05/2024
Reference ID: OCIAGMOMay24
Expected start date: 03/06/2024