Telephone Debt And Energy Advisor

Telephone Debt and Energy Adviser

Job Type: Full Time / Permanent

Location: Plymouth PL1 1QX

Hybrid - A mix of home working and office working at Cobourg House, Mayflower Street, Plymouth.

Salary: £23,226.91 - £26,437.12 per annum.

The organisation support vulnerable people to find a solution for their debt circumstances. Would you like to help people with debt, energy, and money worries? Why not consider joining their friendly advice team, working in a fast-paced target driven environment, which provides debt advice service to clients.

The Role

The role is a 37 hour per week (9-5 Monday - Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss pert time and flexible working arrangements with prospective applications.

Candidates must be able to attend our every day of full-time training course at our office at Coburg House, Plymouth for the first weeks of employment.

The role is fully telephone based. You will be advising clients with their Debt and Energy issues through a minimum of 10 advice appointments per week over the phone, helping them find solutions to their issues. There's no 'average' call - advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.

Skills & Qualifications

You will thrive on working with a diverse range of people and be open-minded, approachable, and non-judgemental. You will take an empathetic and compassionate approach to clients to find the solutions to the problems they are facing.

You will be resilient and able to manage phone conversations well. Good communication skills, both written and verbal, are essential.

You'll be able to write up case notes accurately and efficiently using a range of Office 365 programs and keep databases up to date accurately.

You will have good prioritisation and time management skills to be able to work efficiently as part of a team to reach as many clients as possible as quickly as possible.

The ideal candidate will have some Debt and Energy advice knowledge, & some knowledge of the current benefits systems. Previous advice work is desirable, but not essential, as full training will be provided.

Training

You will need to be able to attend all of your initial 6-week classroom training. During your classroom and on-the-job training you must also be able to work full time (37 hours a week) from our city centre office. Once you have been signed off to provide independent advice (this usually take 12-16 weeks_, this role will have a hybrid work pattern.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to be redirected to their website where you can complete your application.