Telephone Operator

Job Title:Telephone Operator

Location: Dover (Hybrid)

Salary: £23,210 per annum

Job type: Full Time, 12 Month Fixed term

Closing Date: 1st March 2024

We are currently looking for a Telephone Operator to join our committed and passionate Clearvoice Team on a 12 Month Fixed Term Contract. There is potential for this to be extended or made permanent.

The successful candidate will be adaptable with the ability to multi-task and an effective communicator with the ability to form strong working relationships.

The scope of this role is to provide high quality and timely administrative support to Clear Voice Interpreting Services. The post holder will be required to adopt a pro-active approach towards implementing and maintaining local Clear Voice processes in line with any updated requirements. The main areas of this role will be to provide Clear Voice with the necessary administrative support under the direction of the Clear Voice Head of Operations and Senior Coordinators on a day-to-day basis and the Clear Voice Director/CEO overall.

If you are organised, have demonstrable experience in prioritising and are looking for an exciting role that makes a difference, we'd love to hear from you!

As the Telephone Operator your duties would include:

• Connecting clients' calls to interpreters via our busy phone operator line
• Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace
• Effectively triage emails and calls to the relevant departments
• Respond to all stakeholders' requests in a timely, professional, and accurate manner
• Form and maintain positive working relationships with current clients and partners
• Support the team with the day-to-day administrative needs of a busy service
• Support and always demonstrate the vision and values of our organisation
• Follow all policies of Migrant Help, as the parent organisation to Clear Voice
• Any other reasonable duties assigned, including administrative and operational tasks within the post holder's competency

The experience and skills you need:

• Able to priorities competing demands in a timely manner
• Ability to form good working relationships with demonstrable customer care skills and meticulous attention to detail
• Proven ability to work quickly and effectively within a pressurized environment, successfully managing workload
• Demonstrable planning and organizational skills

What else to expect:

• This is a hybrid role with the requirement to come into the Dover office on occasion and therefore flexibility is required
• The Clearvoice team operate between the hours on 9am and 5pm, however on occasion you may need to work outside these hours so flexibility is required

Benefits:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme

Please click on the APPLY button to complete the application form for this role.

Candidates with the experience or relevant job titles of; Telephone Operator, Helpline Advisor, Customer Service Advisor, Call Handler, Telephone handler, Customer Service, Admin, Administrator, Complaints Handler, Complaints Officer, Customer Service Representative, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role.