Telesales Agent

LinkLife have an exciting opportunity to join a company with endless potential for growth and development based in High Wycombe

Job Title: Telesales Agent

Location: High Wycombe, Buckinghamshire

Salary: £23,000 - £25,500

Contract: Full time, Monday - Friday - 37.5 hours

Main Duties of Telesales Agent:

• Closely follow-up all sample requests to maximise sales and sales retention by building strong relationships with customers
• Achievement of Department sales targets by generating and following up leads
• Respond to all enquiries both internal and external in an efficient and knowledgeable manner
• Continue to develop an understanding of the needs of both customers and client professionals to give appropriate advice as required
• Maintain up-to-date knowledge of all products (including competitors)
• Ensure correct data entry of all sample requests, conversions and evaluation results into CRM System
• Support New Product development team
• Discuss the benefits of the products at every opportunity
• Respond to customer complaints and address problems immediately
• Carry out administrative tasks as required
• Identify Product advocates

Requirements of Telesales Agent:

• Excellent communication, oral and written skills
• Previous telesales and customer service experience
• Able to work under pressure with a 'cando' attitude
• Empathy towards patients with complex medical conditions
• Remain calm whilst under pressure