Telesales Manager

Telesales Manager

Salary: upto £35,000k basic + bonus (OTE £40k-£45k)

Full time permanent – Monday to Friday normal business hours

Location: Stockton / Middlesbrough

Customer Sales team B2B sales

Immediate hire

Large European organisation

Our client is a market leading distribution, logistics, commercial vehicle, organisation and this is an excellent opportunity to join in a Telesales Manager role. Your team will follow up inbound leads generated form the company web-site and upsell products & services across the UK. This is a pivotal role in the business growth plans and will form part of the leadership team

Key Areas: -

•             New customer development

•             Customer partnerships – relationships

•             Maximising commercial opportunities and contract growth

•             Team management – Targets & KPI’s

•             Being self-motivated, solutions focused and a credible, first-class communicator

Responsibilities

• Drive performance across the team to help achieve business wide objectives
• Direct management of 5 heads – sales staffing
• Personally account manage some assigned accounts (no proactive work required)
• Take proactive action when managing account issues to ensure performance and relationships are best managed
• Maintain ongoing customer pipeline
• Work alongside other Sales and Marketing staff to help facilitate future sales
• Accurately and efficiently enter customers details onto the internal sales system
• Analyse key metrics and historic data to identify areas for growth and potential
• Provide training and development for the team where needed
• Develop new business revenue streams through extending range of products / services and / or penetration into customer’s business market
• Grow your geographical portfolio of clients, by mapping your market, client visits, events & media
• Networking and attending trade events
• Constantly increase your product knowledge to ensure you are a product ambassador
• Strong personal customer service skills with multi-clients
• To creates an atmosphere centred on delivering superior service for both internal and external customers
• Price negotiations, sales forecasts, and price increases.

Person type

• Track record within a customer service environment
• Goal-oriented
• Strong interpersonal and negotiation skills
• Excellent communication skills, both written and verbal, with the ability to confidently communicate to a broad range of customers within commercial and retail sectors