Telesales Team Leader

We have a new and exciting opportunity to join our fast-paced high-volume sales team as Telesales Team Leader to work closely with our B2B customers and our specialist food sales teams.

As a company, Brindisa source and sell the finest Spanish gastronomy to the UK market via our retail sites, website, group of restaurants and via our growing wholesale business which distributes delicious high quality Spanish foods nationwide to Delis, Restaurants, Multiples, Food Halls and Wholesalers.

This newly created position sits within the wholesale business and will have a key focus on building and driving telesales and outbound calls. The position is a managerial one and will be responsible for supporting the Customer Service Manager with the daily operations and coordination of work within of the CS Team to develop a focused and active sales and customer service journey, whilst managing a portfolio of clients and driving telesales. You’ll be incentivised to hit KPIs, action sales strategies and ensure our customers’ service experience journey is unrivalled in the marketplace.

Key aspects of the job include:

• Sharing the story of Brindisa and our family of suppliers with all
• Assisting the CS Manager manage the day-to-day Customer Service function, ensuring the team are happy, supported in their roles and customers are getting the best CS journey experience
• Overseeing the day-to-day work within PODs ensuring all Sales Executives are focused on processing orders, customer calls, and are following our service SOPs, whilst also supporting with outbound calls, processing orders and inbound calls
• Leveraging Sales Executive strengths and using gamification techniques, to inspire, meet & exceed POD and individual targets
• Planning and reviewing call lists and sales opportunities with the Sales Executives, Sales Account Managers, Depot and Transport Managers to drive sales opportunities
• Organising weekly/monthly telesales drives with the Sales Account Managers and CS Team to drive outbound sales opportunities and spot and grow new business leads
• Overseeing the daily sales pipeline and the effective onboarding of new customers
• Supporting the effective data management of our ERP and CRM / Customer Database, ensuring all customer and consumer contact information held is up to date and accurate
• Supporting the CS Manager in tracking and monitoring POD and individual KPIs, analysing results and circulating results to the team, highlighting any areas of concern and training need
• Running the bi-weekly Huddle meetings in the absence of the CS Manager
• Coaching the CS PODs to ensure sales progress and call outs are being made, summaries are sent
• Support the CS Manager in identifying key areas to build training / coaching sessions and delivering a ‘training calendar’ across the year to ensure key skills, industry, product and customer and consumer knowledge is delivered on a regular basis

This is the perfect role for someone who has:

• Proven Experience: Previous Experience in customer service as a Telesales Team Leader or Supervisor, ideally in the wholesale food, food retail, fmcg or ecommerce sales environment and has led and managed a Telesales team.
• Customer Service Excellence: Sales and target orientated, who is passionate about customer service, acts as customer advocate and makes decisions based on our customer experience journey.
• Telesales Experience: Thorough understanding and working practice of successfully managing an unrivalled customer & consumer led telesales and working with SOPs.
• Food Excellence: Demonstrates a genuine interest in Spanish culture and food.
• Management Skill: Has previously supervised a number of direct reports, communicated expectations and targets and provided clear direction.
• Training: Is comfortable with 1 on 1 coaching and supporting the development of other sales executives.
• Analytical Ability: Strong process management and accuracy in administrative skills across a number of product channels and systems.
• Language Skill: Excellent English communication skills (both written & verbal), with the ability to engage, influence and network both internally, and with external partners and suppliers. A grasp of Spanish would be great but is not a prerequisite.
• Educational Background: Degree calibre or demonstrable experience in a similar role.
• KeyBehaviours: Dynamic, outgoing, inspiring, motivating, sales driven, professional, positive, resilient.

If successful, we offer a great working environment:

• A competitive salary of £30,000 - £35,000 (DOE) per annum
• Working hours Monday to Friday 8am-5pm
• Flexibility, primarily office based in Balham with opportunities for hybrid working on successful completion of probationary period
• 28 days holiday pay, rising to 33 days (pro-rata for part-time)

Our amazing benefits include:

• Discounts at our shops, restaurants and warehouse
• Access to Wagestream (an app based salary/money management/welfare system)
• Employee Assistance Programme
• MyGym discounts company platform
• Cycle to Work and Tech Scheme
• Company Sick pay scheme after 6 months of service
• A group pension and life assurance
• Annual staff trips to Spain
• Training opportunities (internal & external)
• Recommend a friend scheme (at months 3 and 6)
• Regular staff parties and team building events

Plus many more with length of service.

To apply please send CVs with covering letter clearly outlining your suitability for the role and your salary expectations. Due to the high volume of enquires we are not always able to respond to all CVs and only successful candidates will be contacted. We look forward to hearing from you.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Work Location: Hybrid remote in London, SW12 0LT

Reference ID: Telesales Team Leader May2024