Telesales Team Leader

Your roles and responsibilities will be as followed,

• Lead and manage a team of talented Telesales account managers.
• Drive performance across the team to help achieve business wide objectives.
• Develop and implement effective sales strategies to meet and exceed targets.
• Monitor and analyse team performance, providing guidance and support for continuous
• improvement.
• Foster a positive and collaborative work environment.
• Ensure adherence to quality standards and compliance with company policies.
• Capture, process and maximise orders taken.
• Contact existing customers to inform them of products and offers available.
• Handle customer complaints & inform relevant parties.
• Gain an understanding of our customer's requirements.
• Maintain customer records updating contact details etc.
• Liaise with Finance re customers with poor credit record.
• Complete administrative tasks such as an Ullage Log, raising credits, free goods
• requests etc.
• Regular contact with sales team to notify them of opportunities, threats etc.
• Liaise with Warehouse and Distribution teams.

The perfect candidate will be as follows,

• Experience working a food and drink setting is essential in this field or similar department objectives
• Experience working in a telesales leadership is a must
• Experience handing and customer complaints are a must
• Driving licence is essential

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.