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SalaryWe are recruiting for a Temporary Customer Care Coordinator for our client based in Horsforth.
This is a full time role working Monday – Friday 8.30am – 5pm, with a hybrid working pattern, the contract is to last approximately 6 months!
As Customer Care Coordinator you will:
- Handling high volumes of customer queries over the phone and email, providing excellent Customer Service both written and verbally.
- Monitor own email inbox and the Customer Service departments email inbox.
- Liasing with the maintenance team to schedule in works and confirm appointments with customers.
- Ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.
- Process POs, invoices and undertake any contra- charging process.
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Any other ad hoc admin and Customer Service duties.
For this role you will have previous similar experience, ideally in a telephony environment. Experience of working in a new homes office would be advantageous although not essential.
Our client is looking for someone who can commit to the full 6 month contract.
Pay will be £14/hour for the right candidate, with an immediate start available!
Interested? Email your CV to Emma at EM Recruiting TODAY!
