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SalaryTemp Life Science Customer Service Supervisor
Our client is a well-established pharmaceutical organisation who enhance and improve the health of millions of people every day and are looking for help with a project until the end of March.
This exciting Supervisor position would be suitable for a candidate who has proven experience managing a small team within a Customer Service environment. The successful candidate will have a relevant Life Science background with excellent Customer service skills including complaint resolution and handing.
Hybrid working (4 days per month in Office) Office based in Canary Wharf 18.11ph 37 hours per week (Monday to Friday) 3 months temporary from January to March
An amazing benefits package includes:
- Weekly pay every Friday
- Easy timesheet accessibility with mobile support
- Up to 29 days annual leave
- Perks at work and discount schemes for all major retailers and over 150 high street stores
- Access to free eye-care vouchers and discounts towards glasses for VDU purposes
- Access to well-being platforms
- FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service
- Temp of the Month awards
- Dedicated consultant to support your job search and offer expert interview tips
Duties of the role:
- Support day-to-day operation of the Customer Experience Centre
- Managing front-end advice and information enquiries related to the client e.g. application status updates, appeals, complaints, general lifecycle and queries
- Ensuring excellent standards of customer experience are in place and maintained across the team for both internal and external customers
- Contribute to the day-to-day customer experience function
- Answering and resolving queries at first contact where possible, providing a clear rationale to the customer as to why first-time resolution cannot be provided and explaining the next steps, if required
- Ensure a consistent approach across the team to the logging and monitoring of enquiries via the portal
- Ensuring a consistent process is in place to follow up on outstanding enquiries awaiting a response and to escalate where required
- Taking ownership where enquiries remain unresolved working to fix any identified issues and handling any escalating queries from other members of the team
- Act as the first point of escalation for your team
- Coordinate team reports and statistics as required, contributing to the end of month divisional report
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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