AddressTemporary Accommodation Officer
Salary: £32,652 - £34,370
Location: Ealing office base with flexible hybrid working
Contract: 12-month fixed term contact, 35 hours per week
About us
We’re a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.
Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.
We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.
Role Overview
We are looking for a Temporary Accommodation Officer to join our fantastic specialist housing division. This role is tasked with delivering an effective and quality housing management service to residents and landlords in relation to Temporary Accommodation homes. To achieve performance targets, maximise customer satisfaction living in Temporary Accommodation and to landlords who lease their properties to A2Dominion.
Key responsibilities:
- To carry out property appraisals, inspections, lease negotiations, renewals and hand backs for the TA stock
- To ensure that properties are let as quickly as possible and that tenants understand the terms of the tenancy agreements
- To manage TA tenancies in accordance with policies, procedures and targets ensuring appropriate action is taken to resolve issues identified
- To be the point of contact to investigate and resolve complaints and breaches of tenancy providing relevant support, advice and guidance
- To agree schedules of works required and offer appropriate support to enable works to be carried out in accordance with lease agreements, policies and procedures
- To ensure that IT systems are regularly updated and effective manual record systems are maintained
- To assist the Area Manager in providing reports, statistics and other information relating to the performance of the TA team
- To build relationships with internal and external stakeholders of A2Dominion and the TA team
More about you
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Strong IT and communication/negotiation skills
- Previous Housing or Property management experience
- Experience of problem solving for customers and understanding customer needs
- Previous experience of working in a customer service role
- Knowledge of housing law and housing management issues, including tenancy breaches and management of anti-social behaviour
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:
- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at recruitment@a2dominion.co.uk.
A2Dominion is proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
Job Types: Full-time, Temporary contract
Contract length: 12 months
Salary: £29,000.00-£32,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Referral programme
- Work from home
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in London
