Temporary Accommodation Placement Manager

• Temporary Accommodation Placement Manager
• Public Sector - Local Government
• Full Time - Monday to Friday, 36 hours per week
• Temporary Role - 3 months with possible extension
• £30.47 per hour PAYE / £41.11 per hour Umbrella
• Hybrid Working - corporate policy is min. 2 days per week in office

Role Purpose and Role Dimensions

• To support the Head of Service in the strategic leadership and continuous development of the council's housing needs and homeless functions.

• To lead and motivate multidiscipline teams to deliver a quality service that achieves high customer satisfaction and to support their personal development through the provision of training, coaching and mentoring opportunities.

• To ensure that technology is used most effectively to deliver a consistent, high-quality, accessible service to all Housing Needs customers. In addition, to ensure that technology is used to provide effective mobile working to staff as required.

• To develop an effective performance culture throughout the service to ensure the delivery of consistently high-quality, value-for-money services whilst meeting the council's corporate performance management requirements.

• To effectively lead, develop, organise, and control the accommodation function for households in housing need for the Council (Temporary Accommodation & access to the private rented sector), managing supply of Temporary Accommodation.

• To act as the lead for any contracts relating to the provision of Temporary Accommodation, ensuring that all properties are let and managed in line with agreed contractual terms and performance standards.

• To work closely with Procurement Manager to ensure the accommodation used to place homeless households are fully compliant and in good condition and that households receive the support they need.

• To oversee the finance function, ensuring invoices are paid in a timely manner and there are robust processes and controls.

• Oversee the Income collection function ensuring collection target are achieved and exceeded.

• To plan the strategic direction of the services based on analysis of service trends, emerging guidance, and relevant targets to ensure strategic priorities are met.

Key Accountabilities and Result Areas

• Lead, motivate, support, manage, and develop staff and provide/deliver training to meet those needs where appropriate, ensuring a high quality, effective and confidential customer service and strategic targets and goals are achieve

• Direct and develop the Temporary Accommodation Placement, income collection and Finance Team in a way that makes best use of housing and financial resources available to the Council, taking into account local conditions, government priorities, new legislation, and strategies

• To oversee finance function for the Temporary Accommodation service, ensuring all provider payments and invoices are paid in a timely manner and there are robust processes and controls in accordance with fiduciary responsibilities of the Council.

• Lead on the setting rent and service charges for Temporary Accommodation when appropriate (e.g., Pan London rates setting), ensuring that all changes take into account the Department of Work and Pensions housing subsidy levels and market factors.

Essential Knowledge and Skill

Extensive knowledge of Housing Act 1996 part VI & VII (as amended by homelessness Act 2002), and associated case law, Housing Act 1985, 1988 and 2004 and a working knowledge of landlord and tenant law and other appropriate housing legislation or benefits regulations.

• Homelessness Reduction Act 2017

§ Extensive knowledge of the duties owed to young people under the Children's Act 1989

§ Knowledge of Landlord & Tenant Legislation, the Housing Act 1985, and the Protection from Eviction Act 1977.

§ Strong leadership skills and the ability to motivate team members

§ Excellent and effective communication (verbal and written) and negotiation skills at an internal and external level.

§ Ability to analyse and interpret a range of financial, legislative, statistical, and complex information.

§ Committed to producing sound, evidence-based strategies

§ Ability to lead and develop a multi-disciplinary team to deliver excellent customer service in a high-pressure environment.

§ Demonstrating the ability to inspire, motivate and coach staff to deliver performance targets and service objectives.

§ Ability to seek, encourage and recognise ideas, initiatives, and improvements to deliver better services. Encourage and support others to think differently, to question and to try new ways of doing things.

§ Ability to lead from the front, ensuring visibility and communicating in a straightforward, open way. Build a strong network of collaborative relationships internally and externally

§ Ability to take quick, confident decisions to move things forward to meet organisation goals. Continually reinforce a culture of inclusive decision-making and shared leadership.

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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