Temporary Casework Officer (Belfast) (Immediate Start).

Temporary Casework Officer – Belfast (Immediate Start Available)

Location: Belfast

Department: Public Sector Body

Hourly Rate: £13.01 – £13.26

Assignment Duration: 2 months

Job Description:

Join our team as a Temporary Casework Officer based in Belfast. You’ll be responsible for undertaking initial assessments of complaints received by our client, providing advice and assistance to service users, and offering administrative support to the investigation and adjudication function.

Key Responsibilities:

• Conduct initial assessments of complaints within target timeframes.
• Review and assess complex information to make evidence-based decisions.
• Provide advice and assistance to service users, public bodies, councillors, and MLAs.
• Manage caseloads to meet Key Performance Indicators (KPIs).
• Maintain accurate electronic records and assist with data management.
• Collaborate with other teams to identify trends and contribute to new workstreams.
• Provide administrative support to Investigating Officers and Team Managers.
• Answer telephone calls, respond to emails, and meet service users in person.
• Maintain effective relationships with colleagues and stakeholders.

General Responsibilities:

• Adhere to organisational values and policies.
• Promote equality, fairness, and diversity.
• Take responsibility for continuous self-development.
• Undertake cross-functional project work as requested.

Essential Criteria:

• Educated to A-level standard or equivalent.
• 2 years’ relevant experience in an administrative role within a busy customer service environment.
• Experience using case handling systems and developing data monitoring systems.
• Previous experience preparing draft reports.
• Strong attention to detail and commitment to timeliness, quality, accuracy, and confidentiality.
• Excellent organisational and planning skills.
• Excellent written and oral communication skills.
• Competent in Microsoft Office packages.
• Ability to work as part of a team and contribute to continuous improvement.

Desirable Criteria:

• Previous experience interpreting legislation/policy issues.

APPLICATION DEADLINE: 4pm on Friday 10th April

RecCoBelfast