Address
Form of work
SalaryTemporary Customer Care Coordinator
Southend on Sea
We are looking for a Temporary Customer Care Coordinator to support our client at their site in Central Southend.
Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.
Responsibilities: -
- Provide outstanding customer service to improve customer satisfaction and nurture client relationships
- Operate with self-awareness inspiring a culture of continuous improvement
- Place customers at the centre of everything you do, understanding their wants and needs
- Provide responsive action to customer demand
- Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service
The Role:
- Working as part of a team to ensure processes and procedures are followed accurately
- Coordinating the daily workflow for the management of service delivery to assigned customer contracts
- Answer all telephone calls promptly and appropriately
- Proactively resolving customer enquiries within first contact
- Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
- Setting client expectations and striving to exceed these at all times
- Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
- Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
- Produce client facing estimates and quotations
- Process purchase orders
- Coordinate email traffic within the central shared inboxes
- Upload data from service intervention records into the CMMS
- Using the company CRM system
Job Details:
- Based in central Southend
- Parking on-site
- 37.5 hours per week (Paid weekly via One to One Personnel)
- Competitive hourly rate
If you feel you have all the skills required for this position, please do not hesitate to contact us at One to One Personnel send your CV
