Tenancy Enforcement Officer

Tenancy Enforcement Officer
Greenwich, London
Temporary, 3 months (Possibility to extend)
Full Time, 35 hours Please note this is a full-time office-based role.
Tenancy Enforcement Officers play a vital role in ensuring the proper use of accommodation and maintaining a peaceful living environment for our residents. We are seeking a proactive individual who can effectively manage tenancy and neighbourhood issues, enforce tenancy conditions, and deliver exceptional customer service.
Key Responsibilities:

1. Manage tenancy and neighbourhood issues for a designated group of dwellings.
2. Conduct home visits, block visits, and outdoor work to address nuisance and anti-social behaviour.
3. Proactively enforce tenancy conditions and take robust enforcement action when necessary.
4. Liaise with other agencies and Registered Social Landlords to ensure common standards are maintained.
5. Identify and support vulnerable residents, coordinating services to address their needs.
6. Promote community engagement and encourage residents to take responsibility for their environment.
7. Refer suspicions of unauthorised occupation to the relevant team for action.
8. Provide support to those experiencing anti-social behaviour, hate crime, and domestic violence.
9. Maintain regular contact with agencies and partners to create safer communities.
10. Take prompt and appropriate Tenancy Enforcement action, including issuing Fixed Penalty Notices.
11. Demonstrate in-depth knowledge of tenure rights, legislation, and legal processes related to tenancy changes.

Requirements:

• Excellent customer service skills.
• Ability to work independently and under pressure.
• Strong communication and interpersonal skills.
• Knowledge of relevant legislation and procedures.
• Flexibility to work occasional evenings and weekends.

If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk